Electronic Visit Verification

Medicaid Related Assistance
Medicaid & Long-Term Care

What would you like to do?

What you need to know


EVV System Certified by CMS

DHHS is pleased to announce the completion of Electronic Visit Verification (EVV) for Personal Care Services with the system's certification by the Centers for Medicare and Medicaid Services​ (CMS) on July 27, 2022.

DHHS would like to thank the providers who have learned the new EVV system. We would also especially like to thank the providers who gave DHHS access to their systems so that the state could demonstrate the EVV system to CMS on May 26, 2022.

Due to the valuable partnership of providers across the state, important personal care services for Nebraskans are able to be delivered and covered through the EVV platform. Thank you to all providers, we appreciate you!

Home Health EVV Implementation

DHHS has received approval from CMS for its Good Faith Effort (GFE) exemption request to extend the implementation of electronic visit verification for home health care services from January 1, 2023 to January 1, 2024. ​

This extension was sought to align the timetable for implementation of EVV for home health with the implementation of the new Heritage Health managed care program. This request only impacts the next phase for the  EVV program which includes home health care services and does not impact the current EVV for personal care services program. Providers using EVV as required to provide HCBS waiver and personal assistance services will continue doing so as they are today. 

More information will be provided in the near future on next steps for EVV for home health.


The Federal 21st Century Cures Act (2016) requires Nebraska to implement a new electronic visit verification (EVV) system for Medicaid Aged & Disabled Waiver and Personal Assistance Services providers. EVV electronically captures and verifies provider visit information.​

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Getting started using EVV 

​​​What will you need to get started? 

Access Required/Optional Reason
Location Services (GPS)
RequiredFor location of visit check-in/check out
WiFi DataRequired (unless user accesses internet only mobile network)

For internet access


File StorageRequiredTo store your data
Mobile DataRequired (unless user accesses internet only via WiFi network)For internet access

Tools you will need​


  • PC (Windows OS (32 or 64 bit) Version 7 higher)
  • MAC or Apple (Mac OS Version X (10) or higher)


  • Apple phone: (iOS Version 9 or higher)
  • Android phone: (Android Version Lollipop (5.0) or higher)
  • (Samsung, LG, Pixel, etc.)


  • Apple tablet: (iOS Version 9 or higher)
  • Android tablet: (Android Version Lollipop (5.0) or higher)
  • (Samsung, LG, Pixel, etc.)


Provider Training

Netsmart Electronic Visit Verification (EVV) online training webinar registration is available at Netsmart's website. ​ Providers can attend training as many times as they wish. Netsmart's webinar is also recorded, which gives providers 24/7 online access to watch training videos whenever needed. 

To register for online training webinars, go to https://mobilecaregiverplus.com/resources/

Independent Providers, please sign up for the training labeled “Nebraska DHHS Independent Providers."

If you have any questions, please email us at: Dhhs.medicaidfa-evv@nebraska.gov

*DD waiver providers using Therap and agency providers who have third-party EVV vendors need to attend the Claims console only!


Contact Information

Netsmart Customer Support (available daily 8 a.m. to 6 p.m. central):
Questions about the EVV project can be sent to DHHS at DHHS.MedicaidFA-EVV@nebraska.gov or faxed to (402) 742-2321


How to learn computer skills and basic technology​

Resource links are not created by DHHS Resource Developers, Service Coordinators, or Social Service Workers. DHHS staff do not provide computer literacy guidance and assistance to providers. Be sure to check your local community for other available resources regarding computer literacy training.

Service Codes

Below are the Electronic Visit Verification (EVV) mandated services and service codes. If providers are billing these services, they will be required to use EVV to clock in and clock out.

Service Codes

Independent Living2639Agency and Independent
Supported Family Living7494Agency and Independent
Medical In-Home Habilitation9220Agency
Behavioral In-Home Habilitation1796Agency
Respite (In-Home)8148Independent
Chore (Discontinued ​10/31/21)
1691Agency and Independent

Personal Care (Effective 11/1/21)
​Agency and Independent
​Companion (Effective 11/1/21)
Agency and Independent​
Respite Care -- (In-Home)1113Agency and Independent
Disability related Child-Care -- In Home2500Agency and Independent
Personal Assistance4475Agency and Independent


​​​Additional Information​

EVV Provider Meetings

Meeting Materials
April 15, 2021
April 22, 2021 - EVV Best Practices

May 6, 2021 - Submitting Accurate Claims

May 20, 2021 - Submitting Accurate Claims - Deeper Dive

Materials from past meetings are below. For transcripts of the meetings listed below, please contact the team at DHHS.MedicaidFA-EVV@nebraska.gov.   

​Provider Support Meetings 

Slide Deck
March 4, 2021
Slide Deck
March 11, 2021
Slide Deck


Agency Provider Support Meeting Materials
Slide Deck



Independent Provider Support Meeting Materials ​
Slide Deck

Stakeholder Meetings 

Details on past meetings are below:

Meeting Materials
December 2 & 3, 2020
November 4 & 5, 2020

October 14 & 15, 2020

September 17, 2020 (Agency Providers Only )
September 2 & 3, 2020

August 5 & 6, 2020

July 1 & 2, 2020
June 4, 2020
2:30 p.m. - 4:00 p.m. Central
June 3, 2020
7:00 p.m. - 8:30 p.m. Central

Background and Project History

EVV Background:

Section 12006 of the 21st Century Cures Act amended the Social Security Act to mandate state Medicaid agencies implement Electronic Visit Verification (EVV) use for personal care services requiring an in-home visit by a provider beginning January 1, 2019.  A subsequent federal change adjusted the date to January 1, 2020, and provided an option for states to apply for a 'Good Faith Exemption' request to implement EVV for personal care services after January 1, 2020 and before January 1, 2021.  Nebraska DHHS applied for the Good Faith Exemption and was approved by CMS to implement prior to January 1, 2021. Home health care services will be required to utilize EVV beginning January 1, 2023.

21st Century Cures Act - EW Requirements

Project History - Important Dates 

  • Production Ready for third-party EVV vendors: 11/13/2020
  • Registration date: 12/20/2020
  • Start date for DD waiver providers using Therap: 01/01/2021
  • EVV launch date: 01/03/2021
  • Start Date for Agency Providers with third-party EVV vendors: 01/03/2021

Frequently Asked Questions - July 2020 

What happens if a provider refuses to use EVV?

EVV use will be required for those services subject to EVV. Providers who fail to use EVV will risk not getting paid once EVV is fully implemented. DHHS strongly encourages providers to use EVV from the first date available to them to help prevent any impact to payment.

If a provider has already implemented EVV can they continue to use that vendor?

Yes. DHHS has chosen to implement the open model allowing providers to use their own EVV systems (often referred to as a 3rd party EVV Vendor). Providers using 3rd party EVV Vendors will be responsible for the costs of that solution. 3rd party EVV systems will also be required to comply with the rules set by DHHS. 3rd party EVV system requirements will be posted to the DHHS EVV webpage.

When will providers be required to use EVV?

The early adopters group is expected to go live in September 2020. The remaining providers will be phased in shortly after the pilot. More specific dates will be provided in the near future.

What happens when the location of the client is not at home, for example visiting family or a doctor appointment?

Tellus EVV is designed to work in home and community-based settings.  Visits can be scheduled and recorded at any location using the mobile app. The Tellus EVV system also allows the start location and end of service location to be different.

How would we change hours for our agency providers, if their times change weekly?

Existing schedules can be adjusted quickly and easily in the Tellus Portal.

What if a provider forgets to clock in or clock out?

If a provider forgets to complete a visit on the mobile app then the visit must be completed manually in the Tellus Portal.  Since a GPS location cannot be identified, a reason code is required for the manual entry.

When it comes to the billing aspect, how are we to know that the claim was received? When we send in claims now, if something is wrong, they will return the whole packet back.

Providers will release claims, in the Tellus portal, for each service provided. Claim status is updated and displayed in the Tellus Portal for each service. The claims statuses you will encounter are as follows:

  • Released: The visit has been released for payment.
  • Submitted: The visit has been “Submitted for payment; this status will change to “Accepted" when it is received by the Payer or “Rejected."
  • Accepted: The claim has been accepted by the Payer and it has been assigned an Internal Control Number (ICN) that the Payer uses to identify claims.
  • Denied: The claim has been “Denied" by the Payer and will not be paid; in some cases, you can create a new claim and resubmit it. Note: You can create new claims and resubmit them only for claims that have an incorrect diagnosis, incorrect provider ID, or incorrect member ID. You cannot create a new claim to submit for claims that have been denied for untimely filing, if there is no Prior Authorization associated with it, the member is not eligible, or if primary insurance information is missing.
  • Paid: The Payer has paid the agency for the services it provided to the Recipient.
  • Paid Partial: The Payer has partially paid the agency for the services it provided to the Recipient. You may choose to adjust and resubmit these claims.
  • Rejected: The claim was part of a batch that was rejected for incorrect data or processing and will need to be resubmitted by Tellus. You do not need to take any action on “Rejected" claims

If a provider selects a 3rd party for EVV, what would Tellus' provision of training, customer support and outreach look like?

Tellus is committed to supporting third-party system implementations. Tellus will train providers on how to submit claims via the Tellus Portal once the selected third-party vendor has successfully integrated. Tellus will provide customer support for all providers.

Who is inputting the scheduled visits in the Tellus EVV system?

Tellus will receive the service authorizations from DHHS electronically, however, the providers will be responsible for scheduling the visits for their participants based on those service authorizations.

Will a provider that uses a 3rd party EVV have access to the authorizations and tasks?

DHHS Service Authorizations will be displayed in the Tellus Portal for all providers to access and review.  How tasks are displayed in mobile app will depend on the 3rd party EVV systems functionality.  Tasks will auto populate in the Tellus mobile app.

Does a visit need to be scheduled before it is started?

The visit must be set up in the system prior to starting the visit.  The timing of the setup is up to the provider.

How does a provider end a visit, but release payments to be paid weekly?

In the Tellus EVV system, the visits are stored in the Tellus Portal. When a provider is ready to submit claims, all visits ready for claims submission will be available.

Will Tellus be doing training in person or only on a webinar?

Tellus provides training via live webinars and on-demand videos and user guides.  Tellus does not provide in person training.

Who will enter the authorized tasks and times allowed?

Tellus will receive the service authorizations from DHHS electronically. This will contain the tasks and hours allotted for a participant.

Are the current Service Authorizations going to be updated to allow the information to be pulled over to Tellus?

Yes. Tellus will receive the service authorizations from DHHS electronically.

Will family members be required to use EVV if their family member is the one who is being cared for at home?

Although CMS has indicated EVV is not required for providers who live with their participants, DHHS has chosen to include this in the EVV Program. CMS has given states the ability to include services in the EVV Program that may not be part of the 21st Century Cures Act. Each state reviews their Programs carefully when deciding whether or not a service or situation is applicable to EVV. ​

Frequently Asked Questions - June 2020

DHHS will be continually updating these FAQ's based on questions received from the community. Please  email additional questions to DHHS.MedicaidFA-EVV@nebraska.gov  

What is EVV?

EVV stands for Electric Visit Verification (EVV). EVV is the process of electronically capturing and verifying provider visit information.

Why is Nebraska implementing a new EVV system?

Section 12006(a) of the 21st Century Cures Act mandates that State Medicaid agencies implement an Electronic Visit Verification (EVV) system for select Home and Community Based Services (HCBS) and State Plan services that require an in-home visit by a provider.

States must require the use of an electronic visit verification (EVV) system for personal care services (PCS) and home health care services (HHCS). States that do not implement EVV will incur a reduction of Federal funding.​

What is the 21st Century Cures Act?

The 21st Century Cures Act is a bill that was passed into l​aw in 2016. The 21st Century Cures Act included a federal requirement mandating all states implement EVV for certain home and community-based services.

What are the minimum requirements for the 21st Century Cures Act?

The 21st Century Cures Act requires states to electronically capture the following:

  • The type of service(s) performed;
  • The person receiving the service(s);
  • The date of the service;
  • The location where the service(s) were performed;
  • The person providing the service(s); and
  • The time the service(s) begins and ends.

What happens if DHHS doesn't implement EVV?

If states do not implement EVV by the required deadlines, states will be penalized by the federal government. These penalties could result in a reduction in federal funding.

What is the deadline for adopting EVV?

  • The deadline for personal care services, Aged and Disabled waiver services, and Developmental Disability waiver services is January 1, 2021
  • The deadline for Home Health Services is January 1, 2023

What services requires the use of EVV?

The following table shows the services and provider type included in EVV this year:

(If you do not see your service codes, that means they are not be included in EVV this year.)


HCBS DD Waivers Services (Comprehensive Developmental Disabilities (CDD) and Developmental Disabilities Adult Day (DDAD))
Service Service Code Provider Type
Independent Living2639Agency and Independent
Supported Family Living7494Agency and Independent
Medical In-Home Habilitation9220Agency
Behavioral In-Home Habilitation1796Agency
Respite (In-Home)8148Independent
HCBS Aged & Disabled Waiver Services
Service Service Code Provider Type
Chore1691Agency or Independent
Respite Care – In Home1113Agency or Independent
Disability Related Child Care – (In-Home)2500Agency or Independent
Medicaid Personal Assistance Services
Service Service Code Provider Type
Personal Assistance4475Agency or Independent


What EVV vendor did DHHS select to implement EVV?

Through a competitive bid process, DHHS awarded the contract to implement EVV to Tellus, LLC. Tellus is a national EVV company who has successfully launched EVV with multiple states, managed care organizations, and thousands of providers. 

For more information about Tellus, you can visit their website at https://mobilecaregiverplus.com/resou​rces/. (Tellus was acquired by Netsmart. On 7/8/2021, Tellus has been rebranded to Netsmart.) 

What does EVV cost for providers and provider agencies?

DHHS is offering the Tellus EVV solution at no cost to providers and provider agencies.

What are the main components of the Tellus EVV System?

  1. A mobile application available on iOS and Android
  2. A web-based portal with scheduling, billing and reporting

3rd Party EVV Vendor Requirements 

DHHS will require 3rd party EVV Vendors and providers using 3rd party EVV Vendors to comply with all requirements listed below:

  • Providers will be required to sign an attestation for DHHS saying their vendor is compliant
  • Vendors will be required to sign an attestation for Tellus saying their system is compliant