Nebraska Medicaid's personal assistance services and home health providers are required to use an electronic visit verification (EVV) system under the Federal 21st Century Cures Act (2016).
EVV allows providers to clock in and out of service appointments using an application on their smartphone or other electronic device. Providers will be able to record the exact date, time, service provided, and location of a visit. This will help the Department of Health and Human Services (DHHS) verify visit information.
For internet access
LAPTOP or DESKTOP
TABLET with GPS
Call Netsmart Customer Support (available daily 8 a.m. to 6 p.m. central):
Additional questions about EVV can be sent to DHHS at DHHS.MedicaidFA-EVV@nebraska.gov or faxed to (402) 742-2321
This toolkit is intended for independent providers who will be using the EVV system.
Primary User Guides
FAQs and Tutorials
Reset Netsmart Password
Resource links are not created by Nebraska Department of Health and Human Services (DHHS) Resource Developers, Service Coordinators, or Social Service Workers. DHHS staff do not provide computer literacy guidance and assistance to providers. Be sure to check your local community for other available resources regarding computer literacy training.
Below are the Electronic Visit Verification (EVV) mandated services and service codes. If providers are billing these services, they will be required to use EVV to clock in and clock out.