EVV for Personal Care Services


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What you need to know

​Stakeholder Q&A Meetings

Nebraska Medicaid will be hosting bi-weekly meetings for PCS Providers who have questions about the EVV letter they received. More information can be found below

Nebraska Medicaid began the phased implementation of EVV for personal care services on January 1, 2021.​​

  • P​ersonal Care Services Include:
    • Consumer Direct Services
    • Home Health Agency Services
  • Communications
    • Personal Care Services FAQ​

Past Meetings

EVV Provider Meetings

Meeting Materials
April 15, 2021
April 22, 2021 - EVV Best Practices

May 6, 2021 - Submitting Accurate Claims

May 20, 2021 - Submitting Accurate Claims - Deeper Dive

Materials from past meetings are below. For transcripts of the meetings listed below, please contact the team at DHHS.MedicaidFA-EVV@nebraska.gov.   

Provider Support Meetings 
March 4, 2021
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March 11, 2021
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Agency Provider Support Meeting Materials
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Independent Provider Support Meeting Materials
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Stakeholder Meetings

Details on past meetings are below:

Meeting Materials
December 2 & 3, 2020
November 4 & 5, 2020

October 14 & 15, 2020

September 17, 2020 (Agency Providers Only )
September 2 & 3, 2020

August 5 & 6, 2020

July 1 & 2, 2020
June 4, 2020
2:30 p.m. - 4:00 p.m. Central
June 3, 2020
7:00 p.m. - 8:30 p.m. Central

Stakeholder Q&A Meetings

Are you a PCS Provider with questions regarding the EVV Letter you received? Join us for our bi-weekly meeting series where experts will be available to answer your questions.

Click here to join the meeting

​Upcoming Meetings: 

  • Tuesday, March 5th, 2024, at 1:00 p.m. CST
  • Tuesday, March 19th, 202​4, at 1:00 p.m. CST
  • Tuesday, April 2n​d, 2024, at 1:00 p.m. CST
  • Tuesday, April 16th, 2024, at 1:00 p.m. CST
  • Tuesday, April 30th, 2024, at 1:00 p.m. CST​
You can also join the meeting by calling 1-408-418-9388.​

Provider Training

Netsmart Electronic Visit Verification (EVV) online training webinar registration is available at Netsmart's website.  Providers can attend training as many times as they wish. Netsmart's webinar is also recorded, which gives providers 24/7 online access to watch training videos whenever needed. 

Click here to register for an online training webinar

Independent Providers, please sign up for the training labeled “Nebraska DHHS Independent Providers."

If you have any questions, please email us at: DHHS.MedicaidFA-EVV@nebraska.gov

*DD waiver providers using Therap and agency providers who have third-party EVV vendors only need to attend the Claims console training.​​

Alternate EVV Vendor Requirements​

DHHS will require alternate EVV Vendors and providers using alternate EVV Vendors to comply with the following requirements:

  • Providers will be required to sign an attestation for DHHS saying their vendor is compliant; and
  • Vendors will be required to sign an attestation for Netsmart saying their system is compliant.​

Additional information on Alternate EVV Vendors can be found here


Learning Computer Skills and Basic Technology

Resource links are not created by Nebraska Department of Health and Human Services (DHHS) Resource Developers, Service Coordinators, or Social Service Workers. DHHS staff do not provide computer literacy guidance and assistance to providers. Be sure to check your local community for other available resources regarding computer literacy training.

Netsmart Support Line
Phone Number
(833) 483-5587