The Department of Health & Human Services, Division of Public Health Investigations is responsible for investigating complaints against health care professions and occupations.
Investigations are completed on licensed, registered or certified health care professionals in healthcare-related fields; unlicensed healthcare practice; and Pre-licensure and Pre-reinstatement applicants; and including compliance with provisions of the Uniform Credentialing Act, Rules and Regulations governing the professional practice, and the Uniform Controlled Substances Act.
When your report is received, it will be carefully reviewed by the Department to determine if legal sufficiency exists to conduct an investigation. The law requires the Department to consider:
The Department will notify you of the results of the review. The Department may also notify the subject of the complaint that a complaint has been filed.
Filing a complaint with the Department does not preclude you from privately pursuing legal remedies.
The Department does not arbitrate fee disputes, insurance or labor problems; does not investigate rudeness or personality conflicts. However, other agencies may be able to assist you if the Department is not able to act on your complaint.
A thorough and complete investigation by the Department will take considerable time and effort. When the department has determined that an investigation is complete, the investigator will prepare an investigative report for the appropriate professional board. After reviewing the report, the professional board will recommend a course of action to the office of the Attorney General.
The Attorney General reviews each investigation to determine if there is clear and convincing evidence that the subject of the complaint has violated statutes or rules and regulations. If there is clear and convincing evidence, the Attorney General may:
Complaints and mandatory reports to the Department are confidential and investigation records are not public records. The Department will share information contained in complaints and mandatory reports, not including the identity of the complainant or mandatory reporter, with the subject of the complaint or mandatory report only when (1) authorized by the complainant or mandatory reporter, or (2) the Department determines sharing such information is necessary to conduct a proper and thorough investigation. The Department will not share the identity of the complainant or mandatory reporter with the subject of the complaint or mandatory report during the course of an investigation without the written authorization of the complainant or mandatory reporter. The identity of the complainant or mandatory reporter may be made public in a contested case before the Department. Any person making a complaint or mandatory report, except those self-reporting, is immune from criminal or civil liability for filing the report, or for disclosure of documents, records, or other information to the Department.
What activities must be reported by a licensee, certificate holder, or registrant?
Every credentialed person who has first-hand knowledge of unlicensed, illegal or unethical activities is required to report (includes self-reporting) within 30 days of the occurrence.
Failure to report may result in discipline. To view additional information relating to mandatory reporting, click on the options below:
Mandatory Reporting shall not apply:
How is a complaint reviewed, and what is the disciplinary process?
The following provides information relating to the complaint, investigative, and disciplinary process.
For more information about a profession or occupation and relevant statutes, rules and regulations, Licensing & Regulatory Affairs process, mandatory reporting, and Licensee Assistance Program go to Licensure Unit Page. View all Department statutes, rules and regulations.
For investigation information:
Phone: (402) 471-0175Fax: (402) 742-8335Email: DHHS.InvestigationsPOL@nebraska.gov
Written complaints may be submitted to:
DHHS Division of Public Health InvestigationsAttn: POL Investigation UnitP.O. Box 98933Lincoln, NE 68509
Due to their confidential nature, complaint allegations should NOT be sent via e-mail.