Contract Monitoring

 
 
 
 
 
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What you need to know

The Contract Monitoring Resource Development (CMRD) Team serves as the point of contact for contracted Child Welfare Services & Commercial Transportation agencies, as well as Division of Children and Family Services (CFS) staff. The CMRD team engages in communication with contracted providers on a daily basis to ensure contractual obligations are met by both members of the contract. Once a contract has been established between CFS and a provider, a CMRD worker is assigned to maintain the contractual relationship between CFS and the Provider. 

CMRD personnel serve as a conduit for concerns, complaints, and innovative ideas; conveying this information in a format that provides necessary guidance, education, support, and accountability. This customer service assists in the provision of quality services to youth and families to ensure safety and wellbeing are prioritized. CMRD staff assist by providing contact information, procuring services for unique client needs, making targeted placement calls to seek complex foster/group home placements, and interviewing & evaluating potential new providers.

Contract Monitoring Resource Development workers oversee a variety of tasks including but not limited to:

  1. Personnel File Reviews: periodic onsite reviews conducted at the Provider's physical location. During these reviews, CMRD workers review the HR records corresponding to a Provider's staff to ensure that appropriate trainings and background checks have been completed (along with any applicable personal auto insurance reviews).
  2. Performance Quality Conversations/Comprehensive Provider Reviews: periodic conversations which the work product/outcomes delivered by the Provider are discussed within the context of the contractual agreement. Both affirmation of successful efforts and direction for future improvements are voiced in these conversations.
  3. Provider Performance Improvement plans: initiated as necessary when contractual outcomes are not adequately achieved.
  4. Criminal/Educational Exception determinations: the process through which Provider staff members can be allowed unsupervised direct contact with CFS clients if the staff members' capability can be demonstrated through nontraditional means/experiences.
  5. Concerns: CMRD staff will review concerns from the providers & CFS, processing according to team guidelines.

 

During the first few days and weeks of a new contract (and periodically thereafter), a Provider new to working with CFS can expect CMRD to collect or review a sample of:

  1. Staff Training Curriculum
  2. Disaster Plan
  3. Current Insurance Certificate(s)
  4. Monthly Required Reports
  5. Provider Performance Improvement data (supplied by a Provider for some service contracts regardless of whether or not a Provider Performance Improvement plan is in place)
  6. Staff Notification – Arrest & Conviction policy
  7. Drug Free Workplace policy
  8. Established Rate Protocol
  9. Other related/associated expectations may vary depending on the service(s) for which a Provider has established a contract with CFS



Contact Us

Email Address: dhhs.cfsproviderrelations@nebraska.gov​

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