988 User Experience

 
 
 
 
 
Share facebook icon x icon copy action icon
No
No

What would you like to do?

What you need to know

​​​



Nebraska's 988 call center is located at BoysTown near Omaha. A call is routed through Vibrant Emotional Health to a call center based on the caller's area code or geolocation.

988 Nebraska Logo
 

When You Contact 988, Expect a Safe Place to Share

If You Call

  1. You'll hear a brief greeting.
    The system routes your call to the nearest available crisis center based on your area code.
  2. A trained counselor will answer.
    They will listen without judgment, ask questions to understand the situation, and work with you to find the best way forward.
  3. You'll receive support and resources.
    Counselors provide coping strategies, safety planning if needed, and connections to local services.
  4. Additional help may be arranged.
    The Mobile Crisis Response team may be activated to offer additional support to de-escalate a high-risk situation. Counselors will work with you to involve local immediate response services only when necessary to ensure everyone's safety.
​
Cell phone ringing
​

If You Text

  • You will be connected with a trained counselor through a secure text platform.
  • The conversation is confidential and similar to a call—counselors will listen, help you talk through what's happening, and offer resources and support.
  • This option can be helpful if you prefer not to talk out loud or need privacy.
  • You can text in English or Spanish.
Cell phone with a picture of a loving heart
 
​

If You Chat

  • Chats take place through a secure online system.
  • You'll complete a brief questionnaire before being connected with a counselor.
  • The counselor will support you through real-time typed conversation.
  • You can chat in English or Spanish.
Image of a computer and loving heart
 

​

Real Consumer Feedback

The caller wanted to thank 988 for helping him while he has been under a lot of stress. Caller said that he gets into counseling
 
The caller reported that crisis counselor was helpful validating her feelings saying it is okay for her to set boundaries she fe
 
 
The caller wanted to let crisis counselor know that his friend did check himself into the hospital. Caller stated that if it was
 
Texter reached out to thank 988 for helping them. They feel better now and wanted to “thank 988 for all the work they do."
 


User Experience Videos

​​​
​​
The above video is a public service announcement being distributed across Nebraska about a new suicide prevention lifeline changing to a new, three-digit number, 988. Please share!
​
Watch this video to learn what options you have when calling the Lifeline. If you or someone you know is in emotional distress or suicidal crisis, the 988 Suicide and Crises Lifeline is here to help. There is holpe. You are not alone.​