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What would you like to do?

What you need to know

What you need to know

​​​​​The Department of Health and Human Services administers and manages eligibility for Medicaid and Economic Assistance programs through ACCESSNebraska.​
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    Important Notices​

    LIHEAP Automatic Heating Payments

    In order to align with the receipt of Federal funds, DHHS will be issuing LIHEAP automatic heating payments on behalf of eligible households in mid-November. Eligible Nebraskans will receive a notice at that time. If you currently have a shut-off notice or are in danger of receiving a shut-off notice from your heating provider, please call (800) 383-4278 for assistance.

    En Español
    En orden para alinearse con  la recepción de Fondos Federales, DHHS emitirá el pago automático de calefacción LIHEAP en nombre de los hogares elegibles a mediados de noviembre. Los residentes de Nebraska elegibles recibirán un aviso en ese momento. Si actualmente tiene un aviso de desconección  o está en peligro de recibir un aviso de desconección de su proveedor de calefacción, llame al (800) 383-4278 para obtener ayuda.​

    Temporary Office Open in Seward

    DHHS has secured a temporary location for the local DHHS office in Seward. Beginning August 8, DHHS staff will be available to serve the public at The Forge, at 612 Seward St. Seward, NE. Staff will be available during regular business hours of 8 am to 5 pm. This is a temporary location while staff works to make repairs to the permanent location at 1313 285th St. which received significant storm damage in the June 14th storm.

    If residents need immediate assistance, please call 855-632-7633 for Medicaid or 800-383-4278 for Economic Assistance, or visit another local office​. Other office locations are available at ACCESSNebraska.ne.gov


    ​IMPORTANT
    Your contact information must be up to date in order to prevent closure of your benefits.

    Report to the agency if you have changed your address, phone number, or email address. Submit an online ​change report or contact ACCESSNebraska at (855) 632-7633 to speak to a representative.

    ​NEW! iServe Nebraska Portal Benefit Application 

    We are transforming ACCESSNebraska into a new benefit application – the iServe Nebraska Portal​ – that will make it easier to apply for new benefits and services.

    We are still working on the new iServe Nebraska Portal. As you navigate through the new portal, some pages may look different; don't worry, it's all one site.

    iServeNebraska Logo

    Here are things you can do on the new iServe ​Nebraska Portal.

    • Explore the new homepage look and feel. 
    • Create a new account or login with your existing ACCESSNebraska account. 
    • Manage your password and set your security questions using the new self-service capabilities. 
    • Continue to apply for benefits via ACCESSNebraska by clicking on the appropriate link. 

    ​Start Here

    If you're already receiving benefits and wish to upload documents, extend your existing benefits, report changes to your situation, or manage your account, you may continue on to ACCESSNebraska using one of the links below. ​ 

    As an existing customer, you can do the following on the ACCESSNebraska website:
    • Apply and submit required documents
    • Update information and report changes in your household
    • Complete renewals and reviews​
    • View your current benefits
    • Receive text notifications from ACCESSNebraska about your account (Note: To receive text notifications, go to "My Account" and update your "Correspondence Preferences." You can also call (800) 383-4278 and speak to one of our social service workers).

    How to Reach Us

    Medicaid Contacts:
    Toll Free: (855) 632-7633
    Lincoln: (402) 473-7000
    Omaha: (402) 595-1178

    Hours: 8am – 5pm (live customer service)

    Economic Assistance Contacts:
    Toll Free: (800) 383-4278
    Lincoln: (402) 323-3900
    Omaha: (402) 595-1258

    Hours: 8am – 5pm (live customer service)

    Automated Benefit Inquiry is available 24 hours a day

    The Department of Health and Human Services has local offices available for in-person assistance​. Most local offices have kiosks and telephones available for your use.