The Department of Health and Human Services administers and manages eligibility for Medicaid and Economic Assistance programs through ACCESSNebraska.
Office Closure
The DHHS office in
Seward received significant storm damage the evening of June 14
th. The office will be closed until repairs can be made. If you need assistance, please call 855-632-7633 for Medicaid or 800-383-4278 for Economic Assistance, or visit
another local office.
IMPORTANT
Your contact information must be up to date in order to prevent closure of your benefits.
Report to the agency if you have changed your address, phone number, or email address. Submit an online change report or contact ACCESSNebraska at (855) 632-7633 to speak to a representative.
NEW! iServe Nebraska Portal Benefit Application
We are transforming ACCESSNebraska into a new benefit application – the iServe Nebraska Portal – that will make it easier to apply for new benefits and services.
We are still working on the new iServe Nebraska Portal. As you navigate through the new portal, some pages may look different; don't worry, it's all one site.
Here are things you can do on the new iServe Nebraska Portal.
- Explore the new homepage look and feel.
- Create a new account or login with your existing ACCESSNebraska account.
- Manage your password and set your security questions using the new self-service capabilities.
- Continue to apply for benefits via ACCESSNebraska by clicking on the appropriate link.
If you're already receiving benefits and wish to upload documents, extend your existing benefits, report changes to your situation, or manage your account, you may continue on to ACCESSNebraska using one of the links below.
As an existing customer, you can do the following on the ACCESSNebraska website:
- Apply and submit required documents
- Update information and report changes in your household
- Complete renewals and reviews
- View your current benefits
- Receive text notifications from ACCESSNebraska about your account
(Note: To receive text notifications, go to "My Account" and update your "Correspondence Preferences." You can also call (800) 383-4278 and speak to one of our social service workers).
How to Reach Us
Medicaid Contacts:
Toll Free: (855) 632-7633
Lincoln: (402) 473-7000
Omaha: (402) 595-1178
Hours: 8am – 5pm (live customer service)
Economic Assistance Contacts:
Toll Free: (800) 383-4278
Lincoln: (402) 323-3900
Omaha: (402) 595-1258
Hours: 8am – 5pm (live customer service)
Automated Benefit Inquiry is available 24 hours a day
The Department of Health and Human Services has
local offices available for in-person assistance. Most local offices have kiosks and telephones available for your use.