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Reporting complaints, fraud, or abuse
There are several ways to report complaints, fraud, or suspected abuse.
- Call the State WIC Office at (402) 471-2781 to talk with a member of the State WIC Staff
- Write the information down about the complaint and mail it to: WIC Program, 301 Centennial Mall South, PO Box 95026, Lincoln, NE 68509-5026
- Send an email with the complaint information to dhhs.nebraskaWIC@nebraska.gov
Examples of Incidents to Report
WIC Grocery Store & Staff Concerns
- Shelf tags for WIC foods are not in the correct place
- Problems purchasing fresh fruits and vegetables
- Didn't allow purchase of approved foods on approved list
- Didn't have required WIC food items in stock
- Asked for or entered the WIC participant's WIC card PIN number
- Took the participant's WIC card and kept it
- Allowed someone to buy items with the WIC card that are not allowed
- Gave cash back for a WIC purchase
- Offered to buy a WIC card
- Charged for food the WIC participant did not receive
- Overcharged for WIC food items
- Treated someone unfairly or discriminated against someone
- Employees were rude or not helpful
WIC Participant Concerns
- Posted, sold, traded or gave away a WIC card, WIC foods, WIC formula or WIC breast pump
- Failed to report total household income
- Provided false information in order to gain benefits
- Received benefits from more than one WIC clinic at the same time
- Asked for cash back from a WIC card
- Attempted to or used WIC card for unauthorized foods
- Attempted to or returned WIC foods for cash, credit or unauthorized foods
- Threatened to harm or physically harmed clinic, store or other participant during a WIC visit
- Damaged or destroyed store or clinic property during a WIC transaction or visit
WIC Clinic Or Staff Concerns
- Enrolled someone into WIC that they knew wasn't qualified
- Refused to provide WIC services
- Treated someone unfairly or discriminated against someone
- Staff were rude
- Hard to find the WIC clinic; no signs
- WIC clinic accessibility
Please refer to the area below for what details WIC needs from you when reporting a complaint or suspected fraud or abuse.
Provide details to allow WIC to follow up on your complaint:
- Name of participant or shopper
- Address or city
- WIC ID number and eWIC card number (if known)
- Transaction date & time (if known)
- Names/descriptions of the persons involved
- Location
- Specific food/formula involved
- Website or Facebook group names and or links to the sites or pages
- Store, pharmacy, farmer, or farmer's market name
- Location
- Date and time
- Names/descriptions of other persons involved
- The specific food involved
- Clinic name
- Location
- Whether the interaction was in person or over the phone
- Whom you spoke with
If you feel your concerns do not fall under any of the above categories, please be as specific as possible describing what you would like to tell the program.