FAQs for Schedulers and Supervisors

page description

Yes, Schedulers will have more actions available to them to manage all employees under their purview at the facility. End Users will only have access to view and manage information for themselves.

They can be temporarily added to an approver user group by a system administrator. The temporary access would provide them with scheduler access for the duration of their time in the temporary assignment.​

No, users can have multiple roles in the system.​​

All the individuals assigned to a group for Approvers will all receive the request at the same time. When one Approver completes a request, the other Approvers on the team will be notified that the request has been resolved.​

Unfortunately, no. There is a User Guide for both Schedulers and End Users available on the DHHS TeleStaff website on the Training Resources page. You can also reach out to your facility's representative who was on the TeleStaff project team for assistance.​

You would need to add the new employee's information on the People page first, then their name will appear in the search when filling the assignment.​

Yes, you should advise everyone to user their LAN ID as the USERID.​​

You should send an email to your system administrator for assistance​.

No, each assignment is filled by one person. You would clone the desired assignment and put the second person into the cloned version.

The TeleStaff system does not track or calculate Mandatory BYES; they must be tracked manually. However, there is a report in Telestaff that provides a list of employees who took a BYE that can aid with tracking

A group, specialty or skill can be created called "On-Call" and then assigned to the applicable people. In the people filter, you can filter by specialty or group. It is recommended to use "Skill" to create it. Your System Administrator can create an On-Call group in TeleStaff under Setup > Shifts > On Call.

There is only one field of input for first and last names. We suggest that names entered match what is in Kronos.

This issue can be corrected by an IT Administrator. Only IT administrators can move people between organizations. If there is something like this in the future, contact Frank's team to correct it.

A Facility Administrator would create a new person and edit their profile to make them a Site Administrator. This also works to add Schedulers as well. Go to People > Profiles > Authority Override.​

A shift merge is only entered to merge rosters. It is not an actual schedule and should not have people assigned. It is assigned to rosters to make them look cleaner.