The Laboratory is continuously striving to provide the most efficient, friendly and cost effective service to customers statewide. To best serve all of the realtors of the state we wish to provide the realty community information that will help us better meet your needs in a timely fashion. Please allow at least a week and preferably two weeks to process your samples and report the results to you. Planning ahead will reduce both your frustration and possible client disappointment at closing time.
Order sample collection kits as soon as possible to prevent a delay in receiving needed supplies. Order online by using the Private Clients or Companies link above or by calling (402) 471-3935 between the hours of 8:00 am and 5:00 pm, Monday through Friday, with the exception of holidays. When ordering your testing kit you must provide the following information:
- Name, address and daytime phone number of person or business to receive sample kit.
- Name, address and daytime phone number of person or business to receive results.
- Name, address and daytime phone number of person or business to receive bill.
- Test type (check with lender for the specific test(s) required).
- Quantity.
It is important to provide the correct information when ordering your sample kit(s). If the testing fee is included in the closing costs, the caller should provide billing information for the appropriate bank, lending office, or realty office. If the testing fee will not be included in the closing costs, the caller should provide billing information for the buyer or seller whichever is appropriate. Whomever is specified by the caller, will receive the invoice and will be responsible for paying the testing fee.
Important things to remember when ordering water tests on home loans:
- Total Coliform samples must be received and tested within 30 hours of collection.
- Nitrite samples must be received and tested within 48 hours of collection.
- The laboratory must acidify lead samples when they are received. The samples must then sit for at least 16 hours before they can be scheduled into the workload.
- Please allow up to two weeks' time to receive a test result after submitting a sample especially when lead results are requested.
- Do not request rush results (less than one week) without first talking to customer service or a laboratory manager. Due to instrument maintenance, testing schedules and prior promised project deadlines rush sample requests might not be able to be completed when requested. So please plan ahead to avoid a delay. If circumstances do arise and a rush sample is needed, please call the laboratory customer service at (402) 471-3935 prior to mailing or dropping off a sample. This will allow the staff to inform the analyst when samples will be arriving so they can best meet your needs.
- Indicate on the sample request form that the sample is for a home loan. If there is a closing date include that so the laboratory staff can do their best to meet that closing date.
- Provide a name and phone number on the sample request form of someone who can be contacted if a problem arises with the sample that will pose problems with expected completion.
Invoices are mailed weekly and are due 30 days from the invoice date. The invoice will list the type of analysis, sample number, collection date, sampling location and sample collector. This information is obtained from the submission forms that accompany the sample kits and can be used as a tool to match invoices to result forms. Please submit the remittance copy of each invoice with all payments to ensure proper account crediting. Statements are issued on a monthly basis to any customers who have past due invoices. For accounts receivable questions, call (402) 471-8441.