Reporting Concerns or Complaints

 
 
General Administration & Support
Operational
 
No
No

What would you like to do?

What you need to know

​Do you have a concern or complaint that you feel should be reported to DHHS? The list and links below provide information about how to report and it may be appropriate to make a report to more than one entity/area.

 

ACCESSNebraska
If you are a client with concerns or questions about your Economic Assistance, Developmental Disability or Medicaid services, contact the DHHS ACCESSNebraska Customer Service Centers.​

Adult Abuse and Neglect Hotline (1-800-652-1999) 
Call when you know or suspect abuse or neglect of adults is occurring.

Child Abuse and Neglect Hotline (1-800-652-1999)
Call when you know or suspect abuse or neglect of children is occurring.

Child care provider ​complaints
DHHS investigates allegations of violations at child care homes/centers and preschool facilities.

Child Welfare System and/or Juvenile Justice System grievances
A grievance is a complaint based on circumstances or action that the person wants to protest because he or she believes DHHS failed to follow child welfare statutes, regulations or procedures.​

Client fraud
DHHS investigates allegations of potential fraud in Medicaid, energy assistance, Assistance to the Aged, Blind and Disabled, Temporary Assistance to Needy Families, Social Service Block Grants and the Supplemental Nutrition Assistance Program.

Developmental Disabilities
For complaints or concerns regarding the Division of Developmental Disabilities.
Complaint Form / Email

Healthcare facilities
If you are unable to bring your concerns to a healthcare facility administrator or supervisor's attention, or if they do not respond, then contact the DHHS Licensure Unit.

HIPAA
If you receive benefits or services from DHHS and want to contact DHHS about HIPAA matters relating to DHHS employees or contractors, to report a violation or file a complaint.

Licensed, registered or certified healthcare professionals/occupations
DHHS is responsible for investigating complaints against professionals in healthcare professions and occupations.

Long-Term Care Ombudsman (402) 471-9345
An advocate for the rights and well-being of nursing home and assisted-living facility residents.

Medicaid provider fraud
Report suspected Medicaid provider fraud or possible abuse, neglect or financial exploitation of patients in Medicaid facilities.

WIC fraud or abuse
Submit suspected fraud or abuse of the WIC program, or complaints about a WIC grocery store, farmers market, etc​.