FAQs for End Users

 
 
 
 
 
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What would you like to do?

What you need to know

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This page provides answers for end users to the most commonly asked questions about TeleStaff.
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Is TeleStaff compatible with Kronos?

Yes​​

​Can I use TeleStaff from my ​mobile device?

Yes. You can use TeleStaff on your smart phone, tablet or computer.​

Who will use TeleStaff?

Schedulers and staff in the following facilities:

  • Whitehall
  • Lincoln YRTC
  • Hastings YRTC
  • Kearney YRTC
  • Lincoln Regional Center (LRC)
  • Norfolk Regional Center (NRC)
  • Beatrice State Developmental Center (BSDC)​

When will TeleStaff be available?

TeleStaff is scheduled to launch on January 3, 2023.​​

​Will training be provided?

Yes, all users will receive training. Additional information on training will be provided as we get closer to launch.​

Will assigned usernames and passwords be emailed to everyone?

The username will be your LAN ID.  You will use a default password for the first login, and the system will prompt you to update your password for future use.​​

Can the link to TeleStaff be accessed from the DHHS homepage when we go live?

A link to the TeleStaff system has been added to the Kronos page. ​​

Where would an End User contact a Scheduler if they need help with TeleStaff?

There is no contact feature within TeleStaff, you would need to email them directly.

Is there a different signup/registration process for Agency Staff as End User

There is not any particular registration process, users are being added manually and then will login using their LAN ID. ​​​