Nebraska Department of Health and Human Services

WIC Procedure Manual

> Volume I - Clinic Services & Management

Introduction
Section A: Service Overview	A1 - WIC Service Philosophy A2 - Introduction to Client Eligibility and Benefits A3 - Clinic Flow Chart
Section B: Application for WIC Benefits	1 - Processing Standards 2 - Certification Forms 3 - Physical Presence 4 - Program Explanation 5 - Client & Guardian Identification 6 - Voter Registration 7 - Responsible Party 8 - Enrollment Proxy
Section C: Rights & Responsibilities	C1 - Rights and Responsibilities C2 - Notification of Rights and Responsibilities
Section D: Eligibility	D1 - Category as an Eligibility Criteria D2 - Residency Eligibility D3 - WIC Income Guidelines D4 - Family Size/Economic Unit D5 - Adjunct Income Eligibility D6 - Statement of Status of Teens D7 - Income Determination and Documentation D8 - Income Determination - Special Circumstances D9 - No Proof Documentation D10 - Nutritional Risk as an Eligibility Criteria D11 - Presumptive Eligibility of Pregnant Women D12 - WIC Identification Folder D13 - Change of Benefits for Breastfeeding Women
Section E: Ineligibility	E1 - Reasons for Ineligibility E2 - Termination of Benefits E3 - Notification of Ineligibility E4 - Records Processing For Ineligible Clients and Incomplete Application
Section F: Certification Periods	F1 - Length of Certification Periods F2 - Determining Beginning & End Dates of Certification Periods F3 - Adjusting the Length of Certification Periods F4 - Notification of Expiration of Certification F5 - Reactivation of a Client's Record
Section G: Dual Participation	G1 - Definition of and Prevention of Dual Participation G2 - Detection of Dual Participation G3 - Follow-up Actions to Dual Participation
Section H: Waiting Lists and Discontinuation of Benefits	H1 - Managing Caseloads Using Waiting Lists During Funding Shortages H2 - How to Use a Waiting List H3 - Removal of Applicants From Waiting Lists H4 - Discontinuing Benefits to Certified Clients
Section I: Transfer of Certification	I1 - Transferring Clients I2 - Receiving Clients Who Are Transferring
Section J: Confidentiality	J1 - Regulatory Requirements for Confidentiality of Client Information J2 - Reporting Abuse or Neglect J3 - Releasing Client Information J4 - Students & Volunteers in WIC J5 - Responding to Subpoena's, Court Orders and Search Warrants J6 - Interagency Agreements
Section K: Civil Rights	K1 - Civil Rights Policy & Requirements K2 - Collection of Racial/Ethnic Data K3 - Non-Discrimination Statements K4 - Use of Non-Discrimination Statements K5 - Public Notification K6 - Provision of Materials in Alternate Formats K7 - Discrimination Complaints K8 - Civil Rights Training
Section L: Services for Special Populations	L1 - Services for Migrant Families L2 - Services for Homeless L3 - Services for Racial/Ethnic Minorities L4 - Services for Working Families L5 - Services for Rural Families L6 - Services for Military Families L7 - Services for Foster Children L8 - Services for Persons with Special Health Care Needs L9 - Services for Eligible WIC Staff L10 - Services for Pregnant Women L11 - Services for Persons Living in Institutions L12 - Services for Persons With Limited English Proficiency (LEP) (coming soon)
Section M: Integration & Coordination of Services	M1 - Referrals To and From Other Programs and Services M2 - Coordinating Services With Other Programs M3 - Memorandums of Understanding (MOU's) (coming soon) M4 - Assessment of Homeless Facilities
Section N: Service Areas and Clinic Sites	N1 - Service Areas N2 - Current Clinic Sites N3 - Selection of Clinic Sites N4 - Clinic Frequency and Hours of Operation N5 - Requesting Approval to Open, Close or Move Clinics N6 - Evaluation and Approval of Requests for New Clinics (coming soon)
Section O: Clinic Management	O1 - Clinic Staffing O2 - Scheduling Appointments O3 - Chart Organization and Forms O4 - Development of Program Operation Forms O5 - Ordering Form and Materials O6 - Security of Client Files (coming soon) O7 - Accountability and Security of Authorization of Transfer of Certification Insert and Stamp O8 - Quality Assurance of Services (coming soon)

Section P: Client Sanctions	P1 - Client Violations Overview P2 - Definition of Client Abuse P3 - Local Agency Responsibilities P4 - Sanction Tracking P5 - State Agency Responsibilities P6 - Sanction Forms P7 - Mandatory Disqualification P8 - Client Claims
Section Q: Client Input	Q1 - State Agency Role in Collecting and Using Client Input Q2 - Local Agency Role in Collecting and Using Client Input
Section R: Staff Training	R1 - State Agency Role in Staff Training R2 - Local Agency Role in Staff Training R3 - New Employee Training

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Nebraska Department of Health and Human Services

WIC Procedure Manual