Health Care Facilities and Services Complaints

All complaints received on health facilities and service providers will be reviewed.   Any person may submit a complaint to the department of an alleged violation that occurred in a health care facility or by a service provider. (description continued)

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continued description......
When the public has a concern about a facility or service provider under the authority of the Licensure Unit, Division of Public Health of the Department of Health and Human Services, we encourage them to bring any concerns to the attention of the provider/administrator and allow them an opportunity to respond to the situation. If the provider fails to respond to the consumer’s concern, or if the complainant is not able to bring the concerns forward, the Licensure Unit  may have the authority to conduct a complaint investigation, or refer the complaint to the appropriate agency.

A complaint submitted to the Department shall be confidential. A person submitting a complaint shall be immune from criminal or civil liability of any nature, whether direct or derivative, for submitting a complaint or for disclosure of documents, records, or other information to the Department.

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Overview of Complaint Process

An unannounced investigation may be conducted and include any or all of the following: a review of facility records and resident/patient/client records; interviews of residents/patients/clients, staff, and/or family members; observation of care provided to residents/patients/clients and observation of the provider’s environment.

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Ways to File a Complaint

Complaints related to a facility or service provider can be registered in one of the following methods:

  • Complete the complaint form below and submit electronically
  • Contact our complaint intake line (402) 471-0316
  • Print and complete this form and send to us by:
    Printable Complaint Form

                    Fax the complaint (402) 471-1679 or;

                    Regular Mail:

If filing a complaint by regular mail, please address the complaint to the correct section

Facility/Service Type Mailing Address
Ambulatory Surgical Centers
Health Clinics
Hospitals
Laboratories
Rural Health Clinics
DHHS, Division of Public Health
Licensure Unit
Acute Care Facilities
PO BOX 94986
Lincoln, NE 68509
Nursing Homes
Assisted Living Facilities
DHHS, Division of Public Health
Licensure Unit
Long Term Care Facilities
PO BOX 94986
Lincoln, NE 68509
Comprehensive Outpatient Rehabilitation Facilities
End Stage Renal Disease Centers
Health Maintenance Organizations
Home Health Agencies
Hospice Services
Portable X-Ray Services
Rehabilitation Agencies providing PT, OT, and ST Services
DHHS, Division of Public Health
Licensure Unit
Outpatient and In-Home Care Services
PO BOX 94986
Lincoln, NE 68509
Centers for Developmentally Disabled
Developmental Disabilities Waiver Settings
Intermediate Care Facilities for Persons with Developmental Disabilities
Mental Health Centers
Substance Abuse Treatment Centers
DHHS, Division of Public Health
Licensure Unit
DD and Behavioral Health Facilities Section
PO BOX 94986
Lincoln, NE 68509

Complaint Form - For complaints not relating to a professional or occupation (i.e.:MD, RN, LPN, Cosmetologist, etc.) but relating to a facility, service medication aides and/or nurse aides, you may complete the attached form and submit electronically via our secured web site, or print and fill out this form then either fax or mail it to the address listed above.

Complaints related to Medication Aides or Nurse Aides can be registered in one of the following methods:

  • Complete the complaint form above and submit electronically
  • Contact our complaint intake line (402) 471-0316
  • Fax the complaint (402) 471-1679
  • Regular Mail:

DHHS, Division of Public Health
Licensure Unit
Long Term Care Facilities
PO BOX 94986
Lincoln, NE 68509

Complaints against health care professions and occupations, welfare fraud, and evaluation reviews can be registered in one of the following methods:

DHHS, Division of Public Health
Investigations
1033 O Street, Suite 500
Lincoln, NE 68508
Web Site: www.dhhs.ne.gov/pages/reg_investi.aspx

pdf icon Complaint Form - For complaints relating to a professional (i.e.: MD, RN, LPN, Cosmetologist, etc.) you may print and fill out this form and mail it to the address listed above.  Due to their confidential nature, complaint allegations should not be sent via e-mail.

Facilities wishing to self-report an incident may utilize the forms found at: http://www.dhhs.ne.gov/publichealth/Pages/FacilityForms.aspx

 

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Contacts

Section Name
Facility/Service Type
Contact Information  
Acute Care Facilities
  • Ambulatory Surgical Centers
  • Health Clinics
  • Hospitals
  • Laboratories

Diana Meyer, Program Manager
Phone: (402) 471-3484
e-mail: diana.meyer@nebraska.gov
 
Carol Gabbert, Staff Assistant
Phone: (402) 471-4362
e-mail: carol.gabbert@nebraska.gov

Suzette Moeller, Staff Assistant
Phone: (402) 471-4363
e-mail: suzette.moeller@nebraska.gov

DHHS, Division of Public Health
Licensure Unit
Acute Care Facilities
PO BOX 94986
Lincoln, NE 68509
Long-Term Care Facilities
  • Nursing Homes
  • Assisted Living Facilities

Eve Lewis, Program Manager
Phone: (402) 471-3324
e-mail: eve.lewis@nebraska.gov

Dan Taylor, Training Coordinator
Phone: (402)471-0535
e-mail: dan.taylor@nebraska.gov

Carrie Erickson, Staff Assistant
Phone: (402) 471-1719
e-mail: carrie.erickson@nebraska.gov

Donna Jobman, Staff Assistant
Phone: (402) 471-0309
e-mail: donna.jobman@nebraska.gov

Karen Ramirez, Staff Assistant
Phone: (402) 471-4360
e-mail: karen.ramirez@nebraska.gov

Linda Stenvers, Staff Assistant
Phone: (402) 471-4972
e-mail: linda.stenvers@nebraska.gov

DHHS, Division of Public Health
Licensure Unit
Long Term Care Facilities
PO BOX 94986
Lincoln, NE 68509
Outpatient and In-Home Care Services
  • Comprehensive Outpatient Rehabilitation Facilities
  • End Stage Renal Disease Centers
  • Health Maintenance Organizations
  • Home Health Agencies
  • Hospice Services
  • Portable X-Ray Services
  • Rehabilitation Agencies providing PT, OT, and ST Services
  • Adult Day Services
  • Respite Services
Pamela Kerns, Program Manager
Phone: (402) 471-3651
e-mail: pamela.kerns@nebraska.gov


DHHS, Division of Public Health
Licensure Unit
Outpatient and In-Home Care Services
PO BOX 94986
Lincoln, NE 68509
DD and Behavioral Health Facilities
  • Centers for Developmentally Disabled
  • Developmental Disabilities Waiver Settings
  • Intermediate Care Facilities for Persons with Developmental Disabilities 
  • Mental Health Centers
  • Substance Abuse Treatment Centers
Sheryl Mitchell, Program Manager
Phone: (402) 471-4975
e-mail: sheryl.mitchell@nebraska.gov

 

DHHS, Division of Public Health
Licensure Unit
DD and Behavioral Health Facilities
PO BOX 94986
Lincoln, NE 68509

Office Hours:

8:00 AM – 5:00 PM (Central Standard Time)
Monday through Friday

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Other Contacts

Medication Aide Registry

Devon McCave
Phone: (402) 471-4364
e-mail: devon.mccave@nebraska.gov

Nursing Assistant Registry

Nancy Stava
Phone: (402) 471-4971
e-mail: nancy.stava@nebraska.gov

Long-Term Care Ombudsman

Patty Pierson
Phone: (402) 471-2307
e-mail: patty.pierson@nebraska.gov

Adult Protective Services
1-800-652-1999

Medicare Fraud Hotline
1-800-Medicare

Attorney General’s Office (billing and/or financial complaints)
402-471-2682

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Related Links

Nursing Home Compare

The primary purpose of this tool is to provide detailed information about the performance of every Medicare and Medicaid certified nursing home in the country

www.medicare.gov/nhcompare/home.asp

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