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State Unit on Aging
"To promote the Dignity, Independence, and
                                    Freedom of Choice for Older Nebraskans"

Nebraska's Long-Term Care Ombudsman Program

What does the word "Ombudsman" mean?

The term ombudsman (om-budz-man) is Scandinavian in origin. In the United States, it has come to mean "advocate."

What is a Long-Term Care Ombudsman?

The Long-Term Care (LTC) Ombudsman Program was established under federal mandate through the Older Americans’ Act. A LTC Ombudsman is an advocate for the rights and well being of nursing home and assisted-living facility residents

What services are available through the Long-Term Care Ombudsman Program?

  • Education to inform residents, families, facility staff and others on a variety of issues related to aging, long-term care and residents’ rights.
  • Information and Referral to empower individuals to resolve concerns and complaints on their own behalf.
  • Consultation to make recommendations for protecting the rights of residents and improving their care and quality of life.
  • Individual Advocacy to facilitate the resolution of concerns and complaints and to protect the rights of residents.
  • Systems Advocacy to identify significant concerns and problematic trends and to advocate for systemic changes that will benefit current and future residents of long-term care facilities.

Who can contact the Long-Term Care Ombudsman Program?

Anyone can contact the LTC Ombudsman Program to discuss or seek assistance in resolving a problem, concern, or complaint impacting one or more residents of a long-term care facility. This includes residents, friends, family members, facility staff, and others. As the resident advocate, however, the LTC Ombudsman always seeks to resolve the concern to the satisfaction of the resident.

How can I contact the Long-Term Ombudsman Program that serves my area?

The LTC Ombudsman Program can be contacted by phone, in writing, or by e-mail. Nebraska’s LTC Ombudsman Program consists of the State Office and several Local LTC Ombudsman Programs, which are located at Area Agencies on Aging and serve specific regions. Select the PDF file below or contact the State Office to find out which LTC Ombudsman program serves your area.

PDFOmbudsman Map 

Other Long Term Care Resources:

Planning Ahead for Future Long-Term Care Needs

PDF Advancing Excellence is a national two-year campaign aimed at accelerating the improvement of care and quality of life in nursing homes.

PDF Know the Facts - Assisted Living Facilities

PDF Selecting a Nursing Home?

PDF Surrogate Decision Making in Nebraska   PDF en Español 

This booklet provides information on advance directives, power of attorney, and other ways of allowing someone to make decisions on behalf of another person.

PDF Ombudsman Volunteer Advocate Program Brochure

Money Follows the Person Program

Nebraska’s Money Follows the Person program can provide you with information about supportive services that may enable a nursing home resident to leave the nursing home and return to the community. Certain eligibility requirements do apply and a safe plan must be developed. If you or a loved one would like to learn more about this program, please visit http://dhhs.ne.gov/medicaid/Pages/moneyfollowstheperson.aspx

For more information, contact:

Office of the Long-Term Care Ombudsman
Division of Medicaid & Long-Term Care
DHHS - State Unit on Aging
P.O. Box 95026
Lincoln, NE 68509-5026
(402) 471-2307
1-800-942-7830 (Nebraska only)

State Unit on Aging Home


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