DHHS Food Distribution
Delivery and Carrier Information
USDA Donated Foods Receiving Instructions
1) The Recipient Agency (RA) should verify that the cases are the exact product, quantity, and pack size as shown on the contractor's delivery document.
2) The RA should visually inspect cases for signs of damage. The RA should reject only the damaged product and accept undamaged product in the case. For example: one bag of flour is broken in a bale of four; the three bags that are not damaged should be accepted.
3) The RA should write all shortages, damages, or other discrepancies on the contractor’s delivery document. If this information is not recorded, the RA will have no recourse with the contractor.
4) The RA should file claims for reimbursement against the contractor for shorted or damaged foods. If a claim is made by the RA, the contractor is required to reimburse the RA's account or issue a refund check for the value of the damaged or shorted item(s) including the donated foods value, storage and delivery fee, and processing fee (if applicable). All fees that DHHS invoices the RA for are still payable to DHHS for items shorted or damaged by the contractor.
5) Only Nebraska Food Distribution Program staff may approve substitutions.
6) Occasionally DHHS will issue fair share allocations of donated foods. Do not refuse delivery of fair share allocations. The RA will be charged for every delivery or attempted delivery made by the contractor. The RA may re-donate USDA foods to other RAs or food pantries without prior DHHS approval.
US Foods, Inc.
3636 West Stolley Park Rd
Grand Island, NE 68803
Contact: Valerie Sims
Phone: 308-382-6581 ext. 126