DHHS Internet Website - Children And Family Services

What is EBT?

Electronic Benefits Transfer (EBT) is a plastic card similar to a debit card. Clients of the Supplemental Nutrition Assistance Program (SNAP), formerly the Food Stamp Program, use their EBT card to buy food at authorized stores.  

Nebraska’s card shows the State Capitol’s Sower statue outlined against a blue sky.

Instructions to Change PINEBT Questions & Answers for Clients

Client EBT Account Information 

Returned EBT Cards

Applicants for DHHS benefits and SNAP are reminded when they move to update their address with ACCESSNebraska and complete a change of address form at the U.S. Post Office.  Since Jan. 5, DHHS has noticed a significant decrease in the average number of EBT cards returned as undeliverable due to incorrect addresses.

The delay in the return to DHHS of EBT cards sent to recipients' outdated addresses occurred as the Post Office made changes Jan. 5 at its mail processing centers.  This situation may result in some recipients not receiving EBT cards as timely as expected.  The Post Office informed DHHS it will take some time to catch up with returning mail sent to incorrect addresses.

In the meantime, applicants and SNAP recipients are encouraged to update their address with ACCESSNebraska and complete a change of address form at the U.S. Post Office so they receive timely mailings of EBT cards and other materials.

New Services Available to Nebraska SNAP EBT Clients 

Nebraska EBT clients may sign up for a service called "My Alerts" either by calling the EBT client toll-free phone number on the back of their EBT card (877-247-6328), or when checking their balance on the JP Morgan EBT website, known as "EBT Account".

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EBT Operations

Department of Health and Human Services (DHHS) employees determine if a household is eligible to receive Food Stamp Program benefits, and what amount the benefits will be. This information is sent to J. P. Morgan Electronic Financial Services to establish an account for the household. DHHS employees mail the EBT cards to clients.

To purchase food, the client slides the EBT card through a terminal or Point of Sale (POS) device at the store’s checkout counter. The client enters a unique number (the personal identification number or PIN) to verify identity. The transaction deducts the purchase amount immediately from the client’s EBT account.

Nebraska EBT cardholders may use their Nebraska EBT card in authorized stores in any of the fifty states as well as the District of Columbia, Guam and the Virgin Islands.

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SNAP Benefit Issuance Schedule

If you qualify, ongoing benefits are added to your EBT card between the 1st and the 5th calendar day of each month. Benefits are available at 8:00 a.m. Central Standard Time on the scheduled date. The last digit of the head-of-household’s Social Security Number (SSN) determines the date your benefits are available.

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 UNL Nutrition Education Program( Improve the quality of your diet & stretch your EBT dollars)

Special Investigations Unit (File a complaint about suspected Food Stamp/EBT fraud)

ReliaCard ^® Visa ^® ( Prepaid debit card for grant recipients, clients and individual service providers.)

Form FA-100 in English and Spanish (Form individuals use to apply for prepaid debit card and Direct Deposit)

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