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Continuous Quality Improvement 
Improving safety, permanency and well-being for children, youth and families in our care is our number one objective.  One of the tools used to improve case management activities is a Continuous Quality Improvement (CQI) system.  The CQI system has 3 levels:
  1. Statewide Level CQI for DHHS and lead agency staff
  2. Local Level CQI to apply what has been learned within each Service Area and to share with case managers and staff across the state
  3. Stakeholder Level CQI to inform and solicit input from various service providers and stakeholders

The CQI system focuses on improving case-management functions.  The 4 primary steps to this process are:

  1. Continuous case reviews are performed to ensure case management activities are performed according to policy and to ensure fidelity with the evidence based practices
  2. Analytical analysis of the findings to identify trends, areas needing improvement and areas of high performance
  3. Providing feedback, both at the case level and as a rolled up score, ensures all participants are aware of their individual and collective performance levels
  4. Training and Support.  Based on the findings custom solutions are developed to improve processes and to ensure knowledge is transferred across the state
The documents below illustrate the core measures of the CQI system.  Each month additional measures are also introduced in an effort to continually analyze all aspects of our performance to ensure children, youth and families are provided with the highest level of care by the most competent staff.   

 Monthly Reports

collapse Section : Adult Protection and Safety Services ‎(3)
collapse Section : Child Protection and Safety Services ‎(8)
collapse Section : Economic Support ‎(6)
Documents in PDF PDF format require the use of Adobe Acrobat Reader which can be downloaded for free from Adobe Systems, Inc.