Operations, under the direction of the Chief Operating Officer, includes three units that provide support to all divisions of the Department of Health and Human Services. Operations is centralized in the Central Office in Lincoln, with some employees located across the state to support the Service Areas and 24-hour facilities.

Operations units include:

Human Resources and Development, which includes employee recruitment and selection, labor relations, classification and compensation, equity and diversity, organizational development, employee training, career development, supervisory support, human resource analysis and planning, and payroll processing.

Financial Services, which includes all accounting activities, budget administration, claims processing, audit activities, strategic and financial planning, financial and program analysis, research and performance measurement, and revenue collection.

Matt Clough, Chief Operating Officer
Matt Clough,
Chief Operating Officer

Support Services, which includes records management, forms distribution, material management facilities and engineering, and administrative support services.