Newsroom > DHHS News Release

For Immediate Release
May 4, 2015

Contact Jerry Eisenhauer, Administrator, Norfolk Veterans’ Home, (402) 370-3330   
William H. Wiley, Communications and Legislative Services, (402) 471-6585,

Norfolk Veterans’ Home Receives Deficiency-free Survey

Lincoln—The Norfolk Veterans’ Home in Norfolk, Nebraska was recently deficiency-free for the fourth year in a row on its annual Health Care System Survey from the U.S. Department of Veterans Affairs.
The facility, part of the Nebraska Department of Health and Human Services, had no deficiencies in the areas of life safety, resident care, environment, staff training and development, dietary/food service, banking and billing services for veterans, recreation/activities, medical staff credentialing, social work, and all areas related to quality assurance and care.
“Nebraska’s Veterans Homes have a long tradition of serving our veterans,” said Courtney Phillips, DHHS Chief Executive Officer.  “Receiving another deficiency-free survey truly says great things about the Norfolk Veterans’ Home’s committed staff members who live the mission of serving America’s heroes.  Their dedication and exemplary service sets an example for us all.”
The VA surveyors were comprised of an interdisciplinary team including three RNs, a Registered Dietician and a Life Safety Code expert from various parts of the country.
According to John Hilgert, director of the Division of Veterans’ Homes in DHHS, some of the team’s comments included: “Very clean and well maintained facility,” “members and their families are happy and satisfied,” and “the staff is top-notch and dedicated to the members they provide care to.”  One of the surveyors shared that a contract hospice nurse said “There’s no place that compares to Norfolk Veterans’ Home.”
“Besides having a very competent and dedicated staff, the Norfolk Veterans’ Home is also fortunate to have overwhelming support from our service organizations and hundreds of volunteers,” according to Jerry Eisenhauer, the facility’s administrator.  “It’s a team effort from everyone connected with Norfolk Veterans’ Home that has allowed us to maintain consistently high standards of care.”
Eisenhauer said he is proud of the NVH staff and is honored to be part of the Nebraska DHHS Division of Veterans’ Homes, which focuses on caring for members and doing the right thing…part of the DHHS mission to “help people live better lives.”
The Nebraska Department of Health and Human Services—Division of Veterans’ Homes includes facilities in Bellevue, Norfolk, Grand Island, and Scottsbluff.