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For Immediate Release
March 12, 2015

Contact Marla Augustine, Communications and Legislative Services, (402) 471-4047 or

DHHS: It’s not a scam.  It’s a survey!

Lincoln— Every year, at about the same time that the Division of Behavioral Health begins its survey of behavioral health consumers, the Nebraska Department of Health and Human Services receives calls from people who want to know if the survey is a scam.  “It’s not,” said the acting director of the division.
“We conduct this survey every year through calls and letters to get input on the services people received last year,” said Sheri Dawson. “The feedback provides us with suggestions for improving services, so I encourage people to complete the survey.”
A scientifically-designed, random sample of nearly 6,000 adult consumers and just over 1,000 youth consumers who received mental health or substance use disorder services in 2014 will receive a request to complete the annual adult or youth consumer survey. These consumers were served during the last six months of 2014 by community behavioral health providers funded by the DBH.
This year the Division of Behavioral Health is contracting with the Bureau of Sociological Research at the University of Nebraska-Lincoln to help conduct the survey, which will run through August of 2015. Information obtained from individual respondents to the survey will be kept confidential.  No one will be asked for personal information, like name or social security number.
Results of this annual consumer survey will be available toward the end of this year. Results from the 2014 Division of Behavioral Health Consumer Survey are available online at:
Questions about this year’s consumer survey can be directed to the DHHS Office of Consumer Affairs’ Helpline at 1-800-836-7660.