Newsroom > DHHS News Release

For Immediate Release
July 15, 2015

Alex Willford, Administrator, Grand Island Veterans’ Home, (308) 385-6252, ext. 231,

William H. Wiley, Communications and Legislative Services, (402) 471-6585,

Grand Island Veterans’ Home
Receives Full Certification Rating Again

Lincoln – The Grand Island Veterans’ Home in Grand Island, Nebraska recently received full certification on its annual Health Care System Survey from the U.S. Department of Veterans Affairs for the third year in a row.
“Teamwork and dedication are why the Nebraska Veterans’ Homes do so well in surveys,” said Courtney Phillips, DHHS Chief Executive Officer. “The Grand Island Veterans’ Home achieved a deficiency-free survey because each staff member is personally committed to providing quality care to America’s heroes.  Serving our veterans is an opportunity to honor them for their dedicated service.”
The facility, part of the Nebraska Department of Health and Human Services, had no deficiencies in the areas of life safety, resident care, environment, nursing, staff training and development, dietary/food service, banking and billing services for veterans, recreation/activities, medical staff credentialing, social work, and all areas related to quality assurance and care.  The survey did not address the physical aspects of the facility.
The VA surveyors were comprised of an interdisciplinary team including a registered dietician, fiscal surveyors, registered nurses, a clinical health surveyor, a life safety code surveyor and a clinical health specialist.
According to John Hilgert, director of the Division of Veterans’ Homes in DHHS, some of the survey team’s comments included: “staff does great work and everyone has been responsive,” “there were no med errors,” “employee records, employee education, and credentialing were all good” and “members made very positive comments at the group session.”
“Besides having a very competent and dedicated staff, the Grand Island Veterans’ Home is also fortunate to have overwhelming support from our service organizations and hundreds of volunteers,” according to Alex Willford, the facility’s administrator.  “It’s a team effort from everyone connected with the Grand Island Veterans’ Home that has allowed us to maintain consistently high standards of care.”
Willford said he is proud of the GIVH staff and is honored to be part of the Nebraska DHHS Division of Veterans’ Homes, which focuses on caring for members and doing the right thing…part of the DHHS mission to “help people live better lives.”
The Nebraska Department of Health and Human Services—Division of Veterans’ Homes includes facilities in Bellevue, Norfolk, Grand Island and Scottsbluff.