“A deficiency-free survey is a significant achievement, possible only because each staff member at the Eastern Nebraska Veterans’ Home is personally committed to providing quality care to America’s heroes,” said Courtney Phillips, DHHS Chief Executive Officer. “Serving our veterans through teamwork and dedication is our way of honoring them for their service to our country.”
The facility, part of the Nebraska Department of Health and Human Services, had no deficiencies in the areas of life safety, resident care, environment, nursing, staff training and development, dietary/food service, banking and billing services for veterans, recreation/activities, medical staff credentialing, social work, and all areas related to quality assurance and care.
The VA surveyors were comprised of an interdisciplinary team including fiscal surveyors, registered nurses, a clinical health surveyor and a life safety code surveyor.
According to Troy Schulz, the facility’s administrator, some of the survey team’s comments included: “no med errors,” “documentation is top notch,” “can’t get over how clean the facility is” and “not one complaint from any members.”
“Besides having an outstanding staff, the Eastern Nebraska Veterans’ Home is also fortunate to have overwhelming support from our service organizations and hundreds of volunteers,” said Schulz. “Everyone connected with the Eastern Nebraskan Veterans’ Home contributes to the consistently high standards of care we provide.”
Schulz said he is proud of the ENVH staff and is honored to be part of the Nebraska DHHS Division of Veterans’ Homes, which focuses on caring for members and doing the right thing…part of the DHHS mission to “help people live better lives.”
John Hilgert, Director of the Division of Veterans’ Homes in the Nebraska Department of Health and Human Services, said “The Eastern Nebraska Veterans’ Home is truly more than just bricks and mortar. It’s a place that members can truly call “home” because of committed staff members who live the mission of serving America’s heroes.”
The Nebraska Department of Health and Human Services—Division of Veterans’ Homes includes facilities in Bellevue, Norfolk, Grand Island and Scottsbluff.