Newsroom > DHHS News Release

May 6, 2011

Jeanne Atkinson, Communications and Legislative Services, (402) 471-8287

ACCESSNebraska’s Second Customer Service Center Celebrated

Lincoln – The Department of Health and Human Services (DHHS) celebrated the opening of its second Customer Service Center (CSC) with a ribbon-cutting ceremony in Fremont today. The Customer Service Center staff will conduct interviews, take customer changes and provide information and referral services via the telephone.

“We’re celebrating another successful component of ACCESSNebraska, which is one of this Department’s biggest priorities,” said Kerry Winterer, CEO of DHHS. “We’re working hard to bring efficiencies to the people in our state. That means doing our best to provide great customer service and make it easier for people who are eligible for our economic assistance services.”

ACCESSNebraska modernizes how economic assistance services are provided through three components: The ability to apply for economic assistance services online; document scanning and retrieving of economic assistance case files; and creation of four customer service centers.

By 2012, DHHS will have four Customer Service Centers: Lincoln, which began taking calls last fall, has 100 staff; Fremont, 150 staff; Lexington, 50 staff; and Scottsbluff, 100 staff.

The customer service centers will provide a more efficient way to process and approve requests for economic assistance services like SNAP (food stamps), Aid to Dependent Children, energy assistance, Medicaid, AABD (assistance to the aged, blind or disabled), child care, Employment First (job training, education, and employment preparation) and the Social Services Block Grant (transportation, chore, meals, respite).

“Over the past two years, we’ve relied heavily on input from front line staff, supervisors, and our other partners,” said Todd Reckling, director of the Division of Children and Family Services in DHHS. “I especially want to thank the Department’s technical staff and staff in NFOCUS and Support Services, Northern Service Area and Fremont staff, staff from the Office of the Chief Information Officer, local elected officials, and the Greater Fremont Development Council.”

The centers are not open to the public because the focus of the work is offering customer service over the phone. Reckling emphasized that people will continue to have the option of going to a local office and talking to someone in person even after all four centers are in place. Local DHHS offices have computer kiosks and telephones to provide increased access to services.

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