Newsroom > DHHS News Release

March 25, 2011

Marla Augustine, Communications and Legislative Services, (402) 471-4047 or

DHHS Survey Will Give Feedback on Mental Health and Substance Abuse Services

Lincoln – A random sample of people who received mental health or substance abuse services in 2010 will receive the annual adult and youth consumer survey, according to the Nebraska Department of Health and Human Services. The survey process runs from April through September.

“I encourage anyone who gets a phone call or a written survey to participate and give us honest feedback about the services they received,” said Scot L. Adams, director of the Division of Behavioral Health. “This survey is confidential, and no one will be asked to give personal information, such as name or Social Security number.”

The adult consumer survey will collect information about personal experiences with community behavioral health providers and ask for suggestions on improving services. For the youth consumer survey, parents will be asked for information about their child’s experiences with their service provider.

A random sample of around 7,000 consumers has been selected from approximately 40,000 individuals served in 2010 in community services funded by the Division of Behavioral Health. The Division contracts with the University of Nebraska Medical Center, College of Public Health to do the survey.

Questions about the survey can be directed to the DHHS Consumer Liaison Line at 1-800-836-7660.

People can call 1-877-791-7359:

  • If they prefer receiving a written survey instead of a phone call;
  • If they want to provide a different or new phone number; or
  • If they don’t want to receive a call or a written survey and don’t want to participate.

Results of this annual consumer survey will be available by the end of November 2011.

The previous survey found that 85 percent of adults and 78 percent of youth and their parents were satisfied with services. The results are available at:

The Division of Behavioral Health formed a consumer survey workgroup through its Statewide Quality Improvement Team and partnered with students from the University of Nebraska Survey Research and Methodology Program to improve its survey and survey process.