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July 1, 201

Marla Augustine, Communications and Legislative Services, (402) 471-4047 or

Western Nebraska Veterans’ Home Receives Perfect Score

Lincoln--The Western Nebraska Veterans’ Home in Scottsbluff recently received a “perfect score” on its annual survey for the second year in a row from the U.S. Department of Veterans Affairs.

The facility had no deficiencies in the areas of life safety, resident care, environment, staff training or development, dietary-food service, finance-member banking and billing, recreation/activities, medical staff-credentialing, social services, and all areas related to quality assurance and care.

The VA survey team was comprised of five experts from different parts of the country.

Some of the team’s comments included: “Very clean and well maintained facility,” “excellent documentation,” “members and their families are very happy and satisfied,” and “it was evident that employees cared about the members.”

“This deficiency-free survey is only possible because of a great staff and their genuine commitment to quality care,” according to Lonnie Starke, the facility’s administrator.

Starke said he is proud of the WNVH staff and is honored to be part of the Nebraska Division of Veterans’ Homes, where the focus is caring for members and doing the right thing.

John Hilgert, director of the Division of Veteran’s Homes in the Nebraska Department of Health and Human Services, said, “I am very proud to be associated with a group of people who are dedicated to providing quality care to the members who live at the Home. It’s rare to have a deficiency-free survey, and it’s very rare to accomplish this achievement two years in a row.”

The Nebraska Department of Health and Human Services—Division of Veterans’ Homes includes four facilities in: Bellevue, Norfolk, Grand Island, and Scottsbluff.