Newsroom > DHHS News Release

February 2, 2011

Marla Augustine, Communications and Legislative Services, (402) 471-4047

Sound bites from Scot L. Adams, Ph.D., are available at:

Surveys: Behavioral Health Consumers Satisfied

Lincoln—According to surveys of behavioral health consumers conducted by the Nebraska Department of Health and Human Services, consumers are generally satisfied with the services they receive from the state’s public behavioral health system.

The public system includes the state’s six behavioral health regions, which offer direct services, and the state’s one regional center that still offers general psychiatric services. The survey asked about both mental health and substance abuse services.

“Most consumers reported that the services they received from community-based mental health and/or substance abuse programs had improved the quality of their lives,” said Scot L. Adams, Director of the Division of Behavioral Health, which conducted the survey.

A survey of 1,124 adults found that 85 percent were satisfied with services.

More than three-fourths were satisfied with their level of involvement in treatment planning. Another three-fourths responded positively to questions on outcomes. Eighty-nine percent responded positively to the questions related to quality and appropriateness of services, and 82 percent thought services were accessible. Most consumers felt that the services they received improved their level of functioning (82 percent) and social connectedness (78 percent).

Persons receiving both mental health and substance abuse services in the last 12 months tended to respond more positively than persons receiving mental health services only.

In a survey of 232 youth and their parents, 78 percent indicated that they were satisfied with the services their child had received. The most positive responses related to cultural sensitivity (95 percent responded positively).

The majority of adults and youth felt mental health or substance abuse services had improved their quality of life (82 percent of adults and 72 percent of youth).

To see the full report, called the Nebraska 2010 Behavioral Health Consumer Survey, go to .