Newsroom > DHHS News Release

March 26, 2010

Jeanne Atkinson, Communications and Legislative Services, (402) 471-8287 

Survey Will Give Health and Human Services Feedback About Mental Health and Substance Abuse Services

Lincoln – A random sample of people who received mental health or substance services in 2009 will receive the annual adult and youth consumer survey, which will run from April through September.

“I encourage anyone who gets a phone call or a written survey to participate and give us honest feedback about the services they received,” said Scot Adams, director of the Division in DHHS. “Sometimes people are hesitant to talk to a surveyor. I want everyone to know this survey is confidential, and no one will be asked to give personal information such as name or social security number.”

The adult consumer survey collects information about personal experiences with community providers and suggestions on improving services. Under the youth consumer survey, parents will be asked for information about their child’s experience with their service provider.

A random sample of around 6,600 consumers was selected from approximately 40,000 individuals served in 2009 in community services funded by the Division. The Division of Behavioral Health contracts with the University of Nebraska Medical Center, College of Public Health to do the survey.

Questions about the survey can be directed to the DHHS Consumer Liaison Line at 1-800-836-7660.

People can call 1-877-791-7359:

  • If they prefer receiving a written survey instead of a phone call;
  • If they want to provide a different or new phone number; or
  • If they don’t want to receive a call or a written survey and don’t want to participate.

Results of this annual consumer survey will be available by the end of November 2010.