Newsroom > DHHS News Release


March 19, 2008

Jeanne Atkinson, Communications and Legislative Services, (402) 471-8287


Behavioral Health Services Make the Grade

Lincoln – The 2007 Behavioral Health Consumer Survey shows that most people are satisfied with their mental health or substance abuse services, according to the Department of Health and Human Services (DHHS).

Over 5,000 adults received written surveys or phone calls, and 1,173 participated, a 48 percent increase over 2006. Everyone contacted had received mental health or substance abuse services from the network of publicly-funded community-based services funded in part through DHHS.

"It’s very important to gauge public perception of our state’s services," said Scot Adams, Ph.D., director of the Division of Behavioral Health in DHHS. "We’ll use participants’ opinions and experiences with mental health issues to help improve the quality of services."

The survey for adults focused on five areas: Access to services, satisfaction, quality and appropriateness, treatment participation, and outcomes.

  • 81% of adults thought services were accessible
  • 81% were satisfied with general services
  • 85% responded positively about quality and appropriateness of services
  • 78% were satisfied with involvement in treatment planning
  • 72% were satisfied with outcomes

In 2007, more adults gave positive responses than in 2006 for these questions:

  • Services were available at times that were good for me.
  • Staff were sensitive to my cultural background (race, religion, language, etc.)
  • I have people with whom I can do enjoyable things.