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For Immediate Release
January 30, 2015

Contact Marla Augustine, Communications and Legislative Services, (402) 471-4047 or

Family Helpline Celebrates 5 Years; Helps 13,000 Families

Lincoln—Since opening its phone lines in January 2010, the Nebraska Family Helpline has received 18,825 calls from families seeking help with their children, according to the Nebraska Department of Health and Human Services. Calls came from 12,959 families.

 “The Helpline has proven to be a valuable resource for Nebraska families,” said Sheri Dawson, acting director of the Division of Behavioral Health, which funds the Helpline provided by Boys Town.  “Many are facing serious situations with their children, involving mental illness, behavioral disorders, drug use and other problems.  The Helpline is here to provide support and referrals to providers who can help.”

The NFH provides support for families to deal with their immediate crisis and helps them identify additional resources in their community for ongoing support. The Helpline has made 19,546 referrals since its opening in 2010.

The NFH may also connect the caller with a Family Navigator, who is able to meet with the family at their location and time of choice, within 72 hours if desired. Of callers, 1,962 families accepted Family Navigator services.

Trained NFH counselors help to empower families with information and referrals appropriate to their situation. Of all the issues reported by callers, the top five regarding children had to do with not following rules of authority figures, being out of control, lying, poor anger control and school behavior problems.

The Nebraska Family Helpline is a free, 24/7 helpline provided by Boys Town and funded by DHHS. For more information, visit . The Helpline number is 1-888 866-8660.



NOTE: Family Navigator Services are operated by the Nebraska Federation of Families for Children’s Mental Health and funded by DHHS.