Newsroom > DHHS News Release

For Immediate Release
November 21, 2016

Contact Julie Naughton, Public Information Officer, Communications and Legislative Services, (office) 402-471-1695 or (cell) 402-405-7202,

Heritage Health Enrollment Deadline Approaching

Audio soundbite featuring Calder Lynch available at

Lincoln— While you’re giving thanks on Thursday, consider lending a hand to a loved one enrolling in Heritage Health, Nebraska’s new health care delivery system, which combines physical health, behavioral health and pharmacy programs into a single comprehensive and coordinated system for Medicaid and CHIP clients.
The enrollment deadline is Dec. 1, and Heritage Health plans will begin operations on Jan. 1, 2017. Consumers can choose from three plans: Nebraska Total Care, UnitedHealthcare Community Plan of Nebraska and WellCare of Nebraska. Those who do not chose a plan will have one selected for them. Members can change their health plans at any time within the first 90 days after the start date, and then again each fall during open enrollment. Medicaid members will not have the option to opt out of this program.
“Integration of services means better communication among primary care and behavioral health providers, more opportunities for preventive care, and more consistent, all-inclusive coverage for individuals,” said Calder Lynch, director of the Division of Medicaid and Long-Term Care at the Nebraska Department of Health and Human Services (DHHS).“Heritage Health will improve health outcomes and the financial sustainability of Medicaid.”

Some individuals will be choosing a health plan who have never selected one before, Lynch noted. The populations that are new to managed care include individuals who are enrolled in both Medicaid and Medicare (dual eligibles), individuals in the home and community-based waiver programs and individuals receiving long-term care services.
Since September, information packets about Heritage Health and its three plans have been mailed to each eligible individual who is covered by Nebraska Medicaid.

Consumers can read more about these plans at, and a helpline is being offered to supply additional information. It is 888-255-2605, and is available Monday through Friday from 7 a.m. to 7 p.m. Interpretation services are available to callers. Individuals can choose their plan online, by phone or by mail.
Medicaid’s enrollment broker, AHS, has also launched a new stakeholder page on its website, which provides resources to community and provider organizations who may be assisting Medicaid members with the health plan selection process. In addition, AHS has scheduled several hour-long webinars – including three left in November, on the 22nd, 29th and 30th from 12 to 1 pm CST - to provide guidance on how organizations can best help members and patients enroll in their new Heritage Health plan. The webinar will provide the details of the enrollment process, ways to enroll, and a how-to-guide to enrolling via the Member Portal. To visit the stakeholder resource page and register for a webinar, visit

Information about Heritage Health, including frequently asked questions, fact sheets, public events and additional resources are available on the Heritage Health webpage at