Newsroom > DHHS News Release

August 26, 2016

Russ Reno, Communications and Legislative Services, (office) 402-471-8287 or
(cell) 402-450-7318, or

DHHS Says Omaha Residents Receiving SNAP
Can Replace Food Lost Because of Storm

Lincoln – Residents receiving Supplemental Nutrition Assistance Program (SNAP) benefits who saw their food spoil after an electrical outage from Tuesday’s storm in the Omaha area can apply to the Nebraska Department of Health and Human Services to replace their food.

“The loss of food can take a big toll on our SNAP clients and further limit their resources,” said DHHS CEO Courtney Phillips. “That’s why it’s essential for our clients to replenish their food. We empathize with them and we’re making this extra effort to help relieve their concerns.”

Persons who received their SNAP benefits in August before the electrical outage must contact DHHS within 10 days after the storm, or by September 2. SNAP clients may call ACCESSNebraska in the Omaha area at 402-595-1258 or 800-383-4278, or visit a local DHHS office.

Once the outage is verified at the address, it could take up to four working days for clients to receive their replacement benefits.

DHHS’ ACCESSNebraska Customer Service Centers reported higher call volume since the storm with about 25 percent more calls than usual. Call wait times, however, remain low.