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1. Consumer Section:
Complaint and Violation Reporting

If you receive benefits or services from DHHS and want to report a violation or file a complaint regarding a DHHS employee or contractor, please follow the steps listed below:

  1. Before you file a complaint, check if these conditions exist, before you file the complaint:
    • Is this a violation regarding protected health information privacy?
    • Is this information relating to operations, treatment, payment for those services?
    • Did you first try to resolve it directly with the responsible parties?
    • Did this event occur with 180 days?
  2. Contact the Nebraska DHHS HIPAA Privacy Officer.
    You may do so using email or postal letter.

    Be sure to include the following information in your written compliant:

    1. Your name, full address, home and work telephone numbers, email address.
    2. If you are filing a complaint on someone's behalf, also provide the name of the person on whose behalf you are filing.
    3. Name, full address and phone of the person, agency or organization you believe violated your (or someone else's) health information privacy rights or committed another violation of the Privacy Rule.
    4. Briefly describe what happened. How, why, and when do believe your (or someone else's) health information privacy rights were violated, or the Privacy Rule otherwise was violated?
    5. Any other relevant information.
    6. Please sign your name and date your letter.
    By email DHHS.HIPAAOffice@nebraska.gov
    By Postal letter P.O. Box 95026
    301 Centennial Mall South
    Lincoln, NE 68509
  3. You may also file your complaint directly with the Office of Civil Rights Regional Office:
Region VII
Office of Civil Rights
US Department of Health & Human Services
601 East 12th St. - Room 248
Kansas City, MO 64106