Financial Services
Issuance and Collections Center (ICC)-Claims Processing

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The ICC-Claims Processing unit is located within the Department of Health and Human Service (DHHS) Financial Services. Staff members assist providers by:

  • Establishing electronic payments for NFOCUS clients and providers.

    ReliaCard ® Visa ® Prepaid debit card, (Available as a payment method for individual NFOCUS service providers using a Social Security Number as their Tax ID Number and cash grant recipients.)

  • PDF Direct Deposit Direct Deposit Q&A

    PDF Companies using a Federal ID: Complete Form FA-84 to apply for Direct Deposit. 

    PDF Individuals: Complete Form FA-100 (in English or Spanish) to apply for Direct Deposit or a ReliaCard.
    • Supporting Agency staff and external partners in processing completed claim forms for payment.

    • Processing liens and levies on payments issued to NFOCUS providers.

    • Issuing annual tax documents to child care, transportation, personal care and other types of authorized NFOCUS providers.

    • Issuing electronic Benefits Transfer (EBT) cards to SNAP households.

    • Responding to calls placed to the DHHS EBT Customer Service line.

    • Responding to inquiries received by DHHS from SNAP recipients paying back benefit overpayments.

    • Reviewing Child Care Program paid claims for overpayments.

    • Checking forms W-4 and W-9 for NFOCUS providers for accuracy with the Internal Revenue.


      Adoption Subsidies & Guardianship and Foster Care deposits are made to bank accounts on the 4th business day of month.

      Checks to recipients of Adoption Subsidies & Guardianship and Foster Care payments are mailed on the 3rd business day of month.


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