Financial Services
Issuance and Claims Center (ICC)-Claims Processing

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The ICC-Claims Processing unit is located within the Department of Health and Human Service (DHHS) Financial Services. Staff members assist providers by:

  • Establishing electronic payments for NFOCUS clients and providers.

    ReliaCard ® Visa ® Prepaid debit card, (Available as a payment method for individual NFOCUS service providers using a Social Security Number as their Tax ID Number and cash grant recipients.)

  • PDFDirect Deposit Q&A

    PDFCompanies using a Federal ID: Complete Form FA-84 to apply for Direct Deposit. 

    PDFIndividuals: Complete Form FA-100 (in English or Spanish) to apply for Direct Deposit or a ReliaCard.
  • Supporting Agency staff and external partners in processing completed claim forms for payment.

  • Processing liens and levies on payments issued to NFOCUS providers.

  • Issuing annual tax documents to child care, transportation, personal care and other types of authorized NFOCUS providers.

  • Issuing electronic Benefits Transfer (EBT) cards to SNAP households.

  • Responding to calls placed to the DHHS EBT Customer Service line.

  • Responding to inquiries received by DHHS from SNAP recipients paying back benefit overpayments.

  • Reviewing Child Care Program paid claims for overpayments.

  • Checking forms W-4 and W-9 for NFOCUS providers for accuracy with the Internal Revenue.

          NFOCUS Provider Tax Information

Questions regarding tax documents should be directed to (402) 471-9170.  The caller should leave a message including their Tax ID number, name, phone number and the reason for their call.  Their phone call wil be returned with five working days.

Financial Services Page

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