Newsroom > DHHS News Release

April 15, 2013
Jerry Eisenhauer, Administrator, Norfolk Veterans’ Home, (402) 370-3330
William H. Wiley, Communications and Legislative Services, (402) 471-6585 or
Norfolk Veterans’ Home Receives Perfect Score
Lincoln--The Norfolk Veterans’ Home in Norfolk, Nebraska recently received a perfect score on its annual Health Care System Survey for the second year in a row from the U.S. Department of Veterans Affairs.
The facility, part of the Nebraska Department of Health and Human Services, had no deficiencies in the areas of life safety, resident care, environment, staff training and development, dietary-food service, banking and billing services for veterans, recreation/activities, medical staff credentialing, social work, and all areas related to quality assurance and care.
The VA surveyors were comprised of an interdisciplinary team including three RNs, a Registered Dietician and a Life Safety Code expert from various parts of the country.
Some of the team’s comments included: “Very clean and well maintained facility, it does not look like an eleven-year old building,” “members and their families are happy and satisfied,” and “employees were very helpful and dedicated to the members they provide care to.”  One of the surveyors shared that a contract hospice nurse said “There’s no place that compares to Norfolk Veterans’ Home.” 
“This deficiency-free survey is testament to a very dedicated staff that truly care about the people they serve,” according to Jerry Eisenhauer, the facility’s administrator.  “We are also fortunate to have overwhelming support from our service organizations and hundreds of volunteers.  It’s a team effort from everyone connected with Norfolk Veterans’ Home that has allowed us to maintain consistently high standards of care.”
Eisenhauer said he is proud of the NVH staff and is honored to be part of the Nebraska DHHS Division of Veterans’ Homes, which focuses on caring for members and doing the right thing…part of the DHHS mission to help people live better lives.
“A deficiency-free survey is an opportunity to say ‘job well done’ to a group of committed staff members who live the mission of serving America’s heroes,” said John Hilgert, director of the Division of Veterans’ Homes in the Nebraska Department of Health and Human Services.  “We are all very proud of their accomplishments, and their team effort sets an example for us all. The Norfolk Veterans’ Home continues to set the bar!”
The Nebraska Department of Health and Human Services—Division of Veterans’ Homes includes facilities in Bellevue, Norfolk, Grand Island, and Scottsbluff.