Newsroom > DHHS News Release

February 10, 2012
Marla Augustine, Communications and Legislative Services, (402) 471-4047 or
Survey Will Give Feedback About Mental Health and Substance Abuse Services
6,800 Consumers of Behavioral Health Services to be Surveyed
Lincoln – A scientifically random sample of people who received mental health or substance abuse services in 2011 will receive the annual adult and youth consumer survey, which will run from February to April, 2012.  About 6,800 consumers have been selected from approximately 22,000 individuals served in 2011 among community services funded by the Division.

“Feedback from behavioral health consumers is important to the Division of Behavioral Health,” said Scot L. Adams, director of the division in the Nebraska Department of Health and Human Services. “The feedback provides us with stories of personal experiences with community providers and suggestions for improving services, so I encourage people to complete the survey.”
Information obtained from individual respondents to the survey will be kept confidential.  No one will be asked for personal information, like name or social security number.
Questions about this year’s consumer survey can be directed to the DHHS Office of Consumer Affairs’ Helpline at 1-800-836-7660.
People can call DHHS:
  • If they prefer receiving a written survey instead of a phone call;
  • If they want to provide a different or new phone number; or
  • If they don’t want to receive a call or a written survey and don’t want to participate.
Results of this annual consumer survey will be available in August.
The Division of Behavioral Health contracts with the University of Nebraska Medical Center, College of Public Health to do the survey.
Substance Abuse and Mental Health Services Administration:
  • Behavioral health is essential to health.
  • Prevention works.
  • Treatment is effective.
  • People recover.