Newsroom > DHHS News Release

August 6, 2012
Marla Augustine, Communications and Legislative Services, (402) 471-4047 or
Sound bites from Scot L. Adams, Ph.D., are available at:
Survey: Behavioral Health Consumers Satisfied
Lincoln—Behavioral health consumers are generally satisfied with the services they receive from the state’s public behavioral health system, according to a survey of consumers conducted by the Nebraska Department of Health and Human Services.
The public system includes the state’s six behavioral health regions, which offer direct services, and one of the state’s regional centers, which is in Lincoln, that offers general psychiatric services.  The survey asked about both mental health and substance abuse services.
“Consumers reported that the services they received improved the quality of their lives,” said Scot L. Adams, Director of the Division of Behavioral Health, which conducted the survey. “The results of the survey will be used by DHHS to guide program decisions in the future so that we can improve the services we offer.”
The survey of 1,404 adults found that 84 percent were satisfied with services, compared to 85 percent last year (a statistically insignificant drop).
More than three-fourths were satisfied with their level of involvement in treatment planning.  Another three-fourths responded positively to questions on outcomes.  Eighty-six percent responded positively to the questions related to quality and appropriateness of services, and 80 percent thought services were accessible.  Most consumers felt that the services they received improved their level of functioning (77 percent) and social connectedness (78 percent).
Of 161 youth and their parents, 70 percent indicated that they were satisfied with the services their child had received. 
The majority of adults and youth felt mental health or substance abuse services had improved their quality of life (81 percent of adults and 72 percent of youth).
The survey also asked respondents about their health.  Mental health consumers reported having a stroke at twice the rate of the general population.  Over half of them said they smoke.  Of substance abusers, 73 percent reported smoking.
To see the full report, called the Nebraska 2011 Behavioral Health Consumer Survey, go to

Substance and Abuse and Mental Health Administration:
• Behavioral health is essential to health.
• Prevention works.
• Treatment is effective.
• People recover.