Announcing Weekly EVV Provider Support Calls
A weekly Agency Provider Support Call beginning this Wednesday, January 20, is dedicated to EVV updates and to work through some of the issues you experience while using the EVV application.
Each Thursday, DHHS will also host an Independent Provider Support Call to provide updates and assist our providers to work through issues they encounter while using the EVV application.
These two Provider Support Calls will commence on 1/20 and 1/21 and continue through the month of February 2021.
To Register for these calls, please click on the applicable link below and register for the session you would like to attend:
Agency Provider Support Meetings:
Independent Provider Support Meetings:
A complete schedule is posted below for your reference.
Agency Provider Support Meetings
Independent Provider Support Meetings
Agency Provider Support Meeting Materials
Independent Provider Support Meeting Materials
Please see below for DHHS revised schedule of events:
The Federal 21st Century Cures Act (2016) requires Nebraska to implement a new electronic visit verification (EVV) system for Medicaid Aged & Disabled Waiver and Personal Assistance Services providers this year. EVV electronically captures and verifies provider visit information.
Please subscribe to this page if you would like to receive email notifications each time new information is available.
This toolkit is intended for independent providers who will be using the EVV system.
Below are the Electronic Visit Verification (EVV) mandated services and service codes. If providers are billing these services, they will be required to use EVV to clock in and clock out.
Tellus Electronic Visit Verification (EVV) online training webinar registration is available at Tellus's website. Providers can attend training as many times as they wish. Tellus's webinar is also recorded, which gives providers 24/7 online access to watch training videos whenever needed.
To register for the online training webinar, please go to https://4tellus.com/training/
Independent Providers, please sign up for the training labeled “Nebraska DHHS Independent Providers."
If you have any questions, please email us at: Dhhs.email@example.com
*DD waiver providers using Therap and agency providers who have third-party EVV vendors need to attend the Claims console only!
For information on future meetings, please see the link below:
Details on past meetings are below:
Section 12006 of the 21st Century Cures Act amended the Social Security Act to mandate state Medicaid agencies implement Electronic Visit Verification (EVV) use for personal care services requiring an in-home visit by a provider beginning January 1, 2019. A subsequent federal change adjusted the date to January 1, 2020, and provided an option for states to apply for a 'Good Faith Exemption' request to implement EVV for personal care services after January 1, 2020 and before January 1, 2021. Nebraska DHHS applied for the Good Faith Exemption and was approved by CMS to implement prior to January 1, 2021. Home health care services will be required to utilize EVV beginning January 1, 2023
21st Century Cures Act - EW Requirements
What happens if a provider refuses to use EVV?
EVV use will be required for those services subject to EVV. Providers who fail to use EVV will risk not getting paid once EVV is fully implemented. DHHS strongly encourages providers to use EVV from the first date available to them to help prevent any impact to payment.
If a provider has already implemented EVV can they continue to use that vendor?
Yes. DHHS has chosen to implement the open model allowing providers to use their own EVV systems (often referred to as a 3rd party EVV Vendor). Providers using 3rd party EVV Vendors will be responsible for the costs of that solution. 3rd party EVV systems will also be required to comply with the rules set by DHHS. 3rd party EVV system requirements will be posted to the DHHS EVV webpage.
When will providers be required to use EVV?
The early adopters group is expected to go live in September 2020. The remaining providers will be phased in shortly after the pilot. More specific dates will be provided in the near future.
What happens when the location of the client is not at home, for example visiting family or a doctor appointment?
Tellus EVV is designed to work in home and community-based settings. Visits can be scheduled and recorded at any location using the mobile app. The Tellus EVV system also allows the start location and end of service location to be different.
How would we change hours for our agency providers, if their times change weekly?
Existing schedules can be adjusted quickly and easily in the Tellus Portal.
What if a provider forgets to clock in or clock out?
If a provider forgets to complete a visit on the mobile app then the visit must be completed manually in the Tellus Portal. Since a GPS location cannot be identified, a reason code is required for the manual entry.
When it comes to the billing aspect, how are we to know that the claim was received? When we send in claims now, if something is wrong, they will return the whole packet back.
Providers will release claims, in the Tellus portal, for each service provided. Claim status is updated and displayed in the Tellus Portal for each service. The claims statuses you will encounter are as follows:
If a provider selects a 3rd party for EVV, what would Tellus' provision of training, customer support and outreach look like?
Tellus is committed to supporting third-party system implementations. Tellus will train providers on how to submit claims via the Tellus Portal once the selected third-party vendor has successfully integrated. Tellus will provide customer support for all providers.
Who is inputting the scheduled visits in the Tellus EVV system?
Tellus will receive the service authorizations from DHHS electronically, however, the providers will be responsible for scheduling the visits for their participants based on those service authorizations.
Will a provider that uses a 3rd party EVV have access to the authorizations and tasks?
DHHS Service Authorizations will be displayed in the Tellus Portal for all providers to access and review. How tasks are displayed in mobile app will depend on the 3rd party EVV systems functionality. Tasks will auto populate in the Tellus mobile app.
Does a visit need to be scheduled before it is started?
The visit must be set up in the system prior to starting the visit. The timing of the setup is up to the provider.
How does a provider end a visit, but release payments to be paid weekly?
In the Tellus EVV system, the visits are stored in the Tellus Portal. When a provider is ready to submit claims, all visits ready for claims submission will be available.
Will Tellus be doing training in person or only on a webinar?
Tellus provides training via live webinars and on-demand videos and user guides. Tellus does not provide in person training.
Who will enter the authorized tasks and times allowed?
Tellus will receive the service authorizations from DHHS electronically. This will contain the tasks and hours allotted for a participant.
Are the current Service Authorizations going to be updated to allow the information to be pulled over to Tellus?
Yes. Tellus will receive the service authorizations from DHHS electronically.
Will family members be required to use EVV if their family member is the one who is being cared for at home?
Although CMS has indicated EVV is not required for providers who live with their participants, DHHS has chosen to include this in the EVV Program. CMS has given states the ability to include services in the EVV Program that may not be part of the 21st Century Cures Act. Each state reviews their Programs carefully when deciding whether or not a service or situation is applicable to EVV.
DHHS will be continually updating these FAQ's based on questions received from the community. Please email additional questions to DHHS.MedicaidFA-EVV@nebraska.gov
What is EVV?
EVV stands for Electric Visit Verification (EVV). EVV is the process of electronically capturing and verifying provider visit information.
Why is Nebraska implementing a new EVV system?
Section 12006(a) of the 21st Century Cures Act mandates that State Medicaid agencies implement an Electronic Visit Verification (EVV) system for select Home and Community Based Services (HCBS) and State Plan services that require an in-home visit by a provider.
States must require the use of an electronic visit verification (EVV) system for personal care services (PCS) and home health care services (HHCS). States that do not implement EVV will incur a reduction of Federal funding.
What is the 21st Century Cures Act?
The 21st Century Cures Act is a bill that was passed into law in 2016. The 21st Century Cures Act included a federal requirement mandating all states implement EVV for certain home and community-based services.
What are the minimum requirements for the 21st Century Cures Act?
The 21st Century Cures Act requires states to electronically capture the following:
What happens if DHHS doesn't implement EVV?
If states do not implement EVV by the required deadlines, states will be penalized by the federal government. These penalties could result in a reduction in federal funding.
What is the deadline for adopting EVV?
What services requires the use of EVV?
The following table shows the services and provider type included in EVV this year:
(If you do not see your service codes, that means they are not be included in EVV this year.)
What EVV vendor did DHHS select to implement EVV?
Through a competitive bid process, DHHS awarded the contract to implement EVV to Tellus, LLC. Tellus is a national EVV company who has successfully launched EVV with multiple states, managed care organizations, and thousands of providers. For more information about Tellus, you can visit their website at
What does EVV cost for providers and provider agencies?
DHHS is offering the Tellus EVV solution at no cost to providers and provider agencies.
What are the main components of the Tellus EVV System?
EVV Client Letter (03/19/2019)
DHHS will require 3rd party EVV Vendors and providers using 3rd party EVV Vendors to comply with all requirements listed below:
3rd Party EVV Vendor Requirements
3rd Party EVV Vendor Requirements (Spanish)
Email completed forms to
DHHS.MedicaidFA-EVV@Nebraska.gov or fax them to
E-Fax: (402) 742-2321
DHHS may not be able to answer each question received, but all questions will all be reviewed and considered for the FAQ and other project materials.